Quality and Records Manager

HDR; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Quality and Records Manager to enhance their commitment to quality culture and risk management. In this pivotal role, you will lead the implementation of Quality Management Systems (QMS), guide project managers, and develop comprehensive training programs. Your expertise in communication and leadership will be vital in fostering collaboration and ensuring adherence to quality standards. Join a forward-thinking company dedicated to creating an inclusive environment where your contributions can make a significant impact on communities worldwide.

Qualifications

• 6+ years of industry experience with 3 years in quality fields.
• Understanding of QMS fundamentals and applicable quality certification.

Responsibilities

• Lead implementation of QMS and support project managers.
• Develop onboarding programs and respond to staff inquiries.

Skills

Leadership Skills

Conflict Resolution

Communication Skills

Quality Management Systems (QMS)

Training and Development

Education

Professional Degree

Quality Certification

Tools

MS Excel

MS Word

Adobe PDF

MS PowerPoint

Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story: https://www.hdrinc.com/our-story

Each role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

Role of Quality and Records Manager

In this role, you'll be responsible for:

1. Serving as the local leadership representative for quality and supporting the implementation of the QMS, working closely with area leadership to advance the culture of quality.
2. Providing guidance to Project Managers on project plans (e.g., PMP, QMP, RMP) and best practices.
3. Coordinating with local project quality managers on project support needs and sharing key project experiences.
4. Reporting on QMS implementation, lessons learned, and audit resolutions to the Quality Office.
5. Communicating updates and directives related to QMS and ILG to area leadership and staff.
6. Developing and updating local processes to support QMS and ILG requirements, working cross-functionally to align delivery processes.
7. Developing a comprehensive onboarding program to educate new employees about HDR's QMS.
8. Responding to staff questions regarding policies and procedures related to QMS.
9. Identifying opportunities for training and support to address quality-related issues.

Preferred Qualifications

• Strong commitment to fostering a quality culture among leadership and staff.
• Leadership skills and ability to manage relationships effectively.
• Conflict resolution skills to mitigate risks while maintaining flexibility.
• High collaboration and self-awareness, with focus on quality and risk management messaging.
• Alignment with HDR's brand promise and values.
• Professional and ethical direction for the company and staff.

Required Qualifications

• Professional degree or equivalent experience.
• At least 6 years of industry experience, including 3 years in related quality fields.
• Applicable quality certification or ability to obtain one.
• Understanding of QMS fundamentals.
• Skills in staff communication and engagement.
• Strong verbal and written communication skills, including investigative interviewing.
• Proficiency with MS Excel, Word, Adobe PDF, and PowerPoint.

Our Values and Commitment

We believe in building on each other's experiences to make great things happen daily, fostering trust and connection with our clients and communities.

As employee owners, we are committed to creating an inclusive environment where everyone is welcomed, valued, and empowered. Our Employee Network Groups support a sense of belonging and are open to all employees, with executive sponsors for each group.