Client Delivery Trainer

Wasatch Property Management, Inc.; Ogden (UT); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Career development

Mental health program

Paid time off

Medical leave

Education reimbursement

Healthcare coverage

401k match

Job summary

MarketStar seeks a Client Delivery Trainer to lead end-to-end enablement for client teams in a hybrid SLC, UT setting. You will design, deliver, and manage world-class training programs that align with client priorities and business growth.

The role requires expertise in sales processes, facilitation, and building scalable enablement assets, with a focus on measurable impact and learner success.

Qualifications

• Proven experience in sales enablement, sales training, or related roles.
• Knowledge of adult learning principles.
• Experience in training facilitation and delivery.
• Excellent communication & interpersonal skills.
• Strong project management skills and a track record of meeting deadlines.
• Demonstrated ability to coach, mentor, and develop learners.

Responsibilities

• Drive learner readiness during onboarding and coaching performance.
• Execute the certification strategy from readiness through completion.
• Build partnerships with Program Managers, Team Leads, QA, and client stakeholders.
• Lead the mentorship experience post-training with coaching, shadowing, and feedback loops.
• Design, build, and evolve learning materials including facilitator guides and resources.

Skills

Sales enablement

Adult learning principles

Training facilitation

Communication skills

Project management

Coaching and mentoring

Content creation

Client-embedded training

Job description

About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

About the Client Delivery Trainer

The Client Delivery Trainer leads the end-to-end design, delivery, and management of enablement training for MarketStar client teams. This role serves as the training point of contact for the assigned client program; ensuring that training delivery meets world-class standards and directly supports business growth. The ideal candidate will bring strong experience in sales, facilitation skills, and a deep understanding of the sales process to foster a high-performing & development-focused training culture. Location: SLC, UT - Hybrid.

What Will You Do?

• Drive learner readiness and accountability throughout onboarding by monitoring engagement, coaching performance, reinforcing expectations, and ensuring a successful transition from training to the production floor.
• Execute the certification strategy from readiness through completion, including mock calls, knowledge validation, performance calibration, and go-live recommendations in partnership with Team Leads and QA.
• Build strong partnerships with Program Managers, Team Leads, QA, and client stakeholders to align training execution to business priorities, performance expectations, and evolving program needs.
• Lead the mentorship experience post-training by driving structured skill application, coaching opportunities, shadowing, and feedback loops that reinforce learning and accelerate confidence in role.
• Design, build, and continuously evolve impactful learning materials including facilitator guides, participant resources, knowledge checks, call frameworks, and scalable enablement assets that support learner success.
• Measure training impact through learner performance data, certification outcomes, business metrics, and stakeholder feedback to evaluate effectiveness and inform strategic improvements.
• Deliver ongoing enablement that addresses performance gaps, reinforces key behaviors, and supports continued skill growth based on business trends, floor insights, and client priorities.
• Identify learning opportunities through feedback, quality trends, and business performance data, then implement targeted improvements to strengthen training outcomes and increase effectiveness over time.
• Execute onboarding and enablement programs from kickoff through completion, ensuring learners, leaders, tools, and resources are prepared to deliver a high-quality training experience.
• Lead training initiatives through effective planning and stewardship of program resources, materials, and budget allocations to enhance learner experience and team engagement.
• Lead and deliver program-specific onboarding that equips new hires to ramp quickly and perform confidently.
• Facilitate training aligned to MarketStar and client expectations across product knowledge, sales methodology, roleplay progression, and certification readiness.

What Will You Need to Succeed?

• Proven experience in sales enablement, sales training, or related roles
• Knowledge of adult learning principles
• Experience in training facilitation and delivery
• Excellent communication & interpersonal skills
• Strong project management skills and a track record of meeting deadlines
• Demonstrated ability to coach, mentor, and develop learners
• Experience with content creation, sales processes
• Prior experience in a client-embedded or program-specific training role
• Commitment to staying current with industry trends & prioritizing professional development

What We Offer:

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision

Compensation Range: $55,000.00 - $60,000.00 USD

The salary range for this position is between $55,000.00 and $60,000.00 annually USD. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [e-mail] for assistance.