Quality and Compliance Specialist (Justice Related Services)

Access Services; Bethlehem (Northampton County); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid remote work

Health benefits

Job summary

Access Services is hiring a Quality and Compliance Specialist for Justice Related Services. The role supports Montgomery, Bucks, and Northampton Counties and is based in Bethlehem or Plymouth Meeting, PA.

The specialist will promote ethical behavior and regulatory compliance, educate staff, and support audits, data collection, and continuous quality improvement across the program. A bachelor’s degree in a related field is preferred and one year of nonprofit compliance experience is required.

Qualifications

• Bachelor's degree in a related field including human services, social work, or business administration is preferred.
• One year of experience in nonprofit social services administration including quality assurance and compliance management is required.

Responsibilities

• Ensure compliance with licensing, accreditation, payer, and regulatory requirements across the program.
• Monitor documentation, records, and program operations to identify compliance risks and support corrective actions.
• Conduct quality assurance reviews and audits of clinical, administrative, and operational records for accuracy and regulatory compliance.
• Analyze, track, and report quality, compliance, and outcome data for program evaluation and continuous improvement.
• Coordinate preparation for internal and external audits, inquiries, and record requests.
• Support incident reviews and corrective action planning with leadership on regulatory findings.
• Provide training and guidance to staff on regulatory requirements and best practices.
• Monitor regulatory and system developments, communicating changes to leadership.
• Collaborate with leadership on process improvements and policy management.

Skills

Quality assurance

Regulatory compliance

Audit preparation

Data analysis

Training & guidance

Communication skills

Microsoft Project

Relias

UKG

Google Workspace

Interpersonal skills

Education

Bachelor's degree

Tools

Relias

UKG

Clarity

Google Workspace

Microsoft Office

Microsoft Project

Job description

At Access Services, we know great work starts with real support. From nearly 6 weeks off in your first year to high quality, affordable health coverage and opportunities to grow, we've built a benefits package that shows we care for our people. Access Services is hiring a Quality and Compliance Specialist for Justice Related Services supporting program needs across Montgomery, Bucks, and Northampton Counties, and will be based out of the office in Bethlehem or Plymouth Meeting, PA. The Quality and Compliance Specialist will promote a culture that fosters ethical behavior and strict compliance with regulatory expectations across all counties. They will educate program staff members, support all areas of audit and data collection, and ensure the program stays informed of advocacy needs and opportunities.

Schedule:

Full time, 40 Hours weekly; Monday-Friday (8am-4pm)

Essential Responsibilities:

• Ensure compliance with applicable licensing, accreditation, payer, and regulatory requirements across the Justice Related Services program and Access Services agency requirements.
• Monitor documentation, records, and program operations to identify compliance risks, support corrective actions, and maintain audit readiness.
• Conduct quality assurance reviews and audits of clinical, administrative, and operational records to ensure accuracy, completeness, and regulatory compliance.
• Analyze, track, and report quality, compliance, and outcome data to support program evaluation, performance monitoring, and continuous quality improvement initiatives.
• Coordinate preparation for internal, external, payer, regulatory, and legal audits, inquiries, and record requests.
• Support incident reviews, investigations, corrective action planning, and organizational responses to compliance concerns and regulatory findings.
• Provide training, guidance, and consultation to staff and leadership on regulatory requirements, quality standards, evidence-based program fidelity, and best practices.
• Monitor regulatory, behavioral health, and criminal justice system developments, communicating changes and compliance implications to program leadership.
• Collaborate with leadership on process improvement initiatives, operational efficiencies, policy management, and other quality and compliance-related projects.

Other:

• Maintain regular and predictable attendance, and work scheduled overtime, or be available for unplanned overtime as necessary, to meet program needs.
• This role qualifies for hybrid remote work, subject to the Access Services Hybrid Remote Work Policy and supervisor approval.
• Decisions regarding hybrid remote work will be based on individual performance, program requirements, and the overall needs of Access Services.
• This position requires the ability to travel during a normal workday to successfully carry out the expectations of this position.
• Therefore, the employee will need to drive their personal vehicle and/or an agency-owned vehicle to meet these expectations.
• Employee is expected to always drive safely, meet eligibility criteria outlined in our Motor Vehicle Policy, be available and willing to drive during work schedule, and successfully pass the agency's substance abuse screening at any time during employment.
• The selected candidate must meet all qualifying and ongoing job criteria including background checks and a driving history record.

Education:

Bachelor's degree in a related field including human services, social work, or business administration is preferred.

Experience:

One year of experience in nonprofit social services administration including quality assurance and compliance management is required.

Knowledge, Skills, and Abilities:

• Highly self-directed and motivated; Ability to handle multiple priorities.
• Ability to work independently, and ability to effectively work as part of a team.
• Excellent organizational and oral/written communication skills.
• Mastery of interpersonal skills to effectively communicate with all levels of staff, business associates, state and county officials, corporate environments, and the general public.
• Attention to details and follow-through as demonstrated through effective project management experience.
• Knowledge of county and state systems.
• Knowledge of how to use data to create dashboards and report key measures.
• Demonstrated analytical skills.
• Familiarity with behavioral health, intellectual disabilities, children and youth service systems.
• Proficiency in Microsoft Project is preferred.
• Proficiency in, or ability to learn and use, workplace applications, platforms, and technologies including: Outlook, the company Intranet, UKG, Relias, Canon Print, Microsoft Office Suite, Adobe, smartphones, iPads, Evolv and/or Clarity, Office at Hand and Five9 or RingCentral, and Google Workspace.

Driving Requirements:

• A valid US driver's license for at least two years, not including time with permit.
• No serious traffic convictions within the past three years. (Serious convictions include, but are not limited to,