Performance and Planning Specialist

Montgomery County Pennsylvania; Norristown (Montgomery County); On-site; USD 55,000 - 85,000; Full time

Job summary

Montgomery County is seeking a Performance and Planning Specialist to support the Fiscal and Quality Assurance teams in planning, coordination, and compliance of residential and in-home service programs. You will work with QA staff and providers to ensure program effectiveness and adherence to standards.

Responsibilities include monitoring contracts, conducting site visits, verifying invoices, generating reports, and promoting data-driven improvements while maintaining professionalism and

Qualifications

• Bachelor's degree required with related experience.
• Strong written and oral communication skills essential.
• Proficiency in Microsoft Office and data management.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Support QA and Fiscal teams in oversight and planning of residential/in-home service programs.
• Monitor contracts and conduct site visits to ensure fidelity and quality of service.
• Prepare reports, identify discrepancies, and support data-driven improvements.
• Maintain compliance with mandated reporting and regulatory requirements.
• Develop partnerships and coordinate with providers to improve outcomes.

Skills

Microsoft Office

Data entry

Communication

Organization

Teamwork

Detail-oriented

Education

Bachelor's Degree

Tools

Excel

Documentation systems

Job description

The Performance and Planning Specialist supports the Fiscal and Quality Assurance (QA) teams in the oversight, monitoring, planning, coordination, compliance, and implementation of residential and in-home service programs. This position works closely with Quality Assurance staff and contracted service providers to support program effectiveness, regulatory compliance, and service delivery objectives. The Performance and Planning Specialist assists in evaluating program performance, coordinating operational initiatives, and ensuring adherence to established standards and requirements. This position requires a high degree of professionalism, ethical conduct, sound judgment, and the ability to make decisions and solve complex problems effectively in a fast-paced environment.

• Promotes collaborative relations between the Juvenile Probation Quality Assurance team and contracted service providers through effective communication and timely problem-resolution.
• Responsible for performance management oversight for all contracted providers of residential and in-home services through monitoring, evaluation, and site visits to ensure program ?delity and/or quality of service delivery.
• Conducts service veri?cation against invoices paid and vendor documentation.
• Reports monitoring activities and discrepancies to Quality Assurance team.
• Works closely with the Quality Assurance team to implement valid, reliable and scalable processes to capture outcomes for use in quality improvement and value-based contracting.
• Effectively upholds, cultivates and communicates core values of the Juvenile Probation Department.
• Develops and manages initiatives with measurable outcomes.
• Maintains alignment with the Quality Assurance team and Fiscal team.
• Develops reporting formats and summaries as well as year-end reports; reviews regular reports and provides independent analysis and trending of data, as well as qualitative reviews.
• Ensures provider Work Statements are updated annually.
• Fosters an environment which promotes diversity, equity, and inclusion.
• Knowledge and compliance with Mandated Reporting Regulations through PA Child Protective Services Law.
• Perform other duties, tasks and special projects as required.

Minimum Experience and Training Requirements

• Bachelor's Degree required and related experience.

Licensing and Certifications

• Complete 16 hours of training annually.
• Undergo and maintain successful: Federal Bureau of Investigation (FBI) Criminal History Clearance, PA Child Abuse History, and MCCF clearances when applicable.
• Complete training and maintain compliance with Mandated Reporting Regulations through PA Child Protective Services Law.

Competencies, Skills and Other Experience

• Ability to develop partnerships through networking, research, and outreach efforts.
• Strong proficiency in Microsoft Office applications.
• Proficient in typing, data entry, recordkeeping, and telephone communication.
• Excellent oral and written communication skills with meticulous attention to detail.
• Demonstrated accuracy, organization, attention to detail, and ability to effectively manage multiple priorities.
• Ability to work independently and collaboratively in a team environment.
• Demonstrates professionalism and a commitment to treating all individuals with dignity and respect.

The physical demands and work environment here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to stand; walk; sit; see; talk and hear.
• Significant and repeated use of a keyboard.
• Occasionally required to lift and/or move up to 25 pounds.
• Undergo and maintain successful Federal Bureau of Investigation (FBI) Criminal History Clearance and PA Child Abuse History Clearance.
• Undergo thorough pre-employment background investigations, including drug screening.
• Active Driver's License in good standing.
• Drug and alcohol testing is performed on individuals to ensure compliance with specific Court orders.
• Employees may be exposed to bodily fluids, which can potentially pose health hazards. Personal Protective Equipment is provided.
• There is further possibility of illness due to frequent contact with the public.
• The noise level in this work environment is typically moderate level.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Montgomery County is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.