Performance and Planning Specialist

Montgomery County PA; Norristown (Montgomery County); On-site; USD 65,000 - 85,000; Full time

Job summary

Montgomery County seeks a Performance and Planning Specialist to support the Fiscal and QA teams in oversight, planning, coordination, compliance, and implementation of residential and in-home service programs. This role collaborates with QA staff and providers to maximize program effectiveness and regulatory compliance in a fast-paced environment.

The position requires professionalism, sound judgment, and the ability to solve complex problems, with duties spanning reporting, process

Qualifications

• Bachelor’s Degree required and related experience.
• Clearance requirements include FBI, PA Child Abuse History, and MCCF when applicable.
• Training in Mandated Reporting Regulations compliance.

Responsibilities

• Promotes collaborative relations between QA and contracted providers.
• Oversees performance management for residential and in-home services.
• Verifies service invoices and supporting documentation.
• Reports monitoring activities and discrepancies to QA.
• Develops reporting formats and year-end summaries.
• Ensures provider Work Statements are updated annually.
• Fosters diversity, equity, and inclusion in the workplace.

Skills

Microsoft Office

Data entry

Communication skills

Attention to detail

Multi-tasking

Teamwork

Professionalism

Education

Bachelor's degree

Job description

Summary

The Performance and Planning Specialist supports the Fiscal and Quality Assurance (QA) teams in the oversight, monitoring, planning, coordination, compliance, and implementation of residential and in-home service programs. This position works closely with Quality Assurance staff and contracted service providers to support program effectiveness, regulatory compliance, and service delivery objectives. The Performance and Planning Specialist assists in evaluating program performance, coordinating operational initiatives, and ensuring adherence to established standards and requirements. This position requires a high degree of professionalism, ethical conduct, sound judgement, and the ability to make decisions and solve complex problems effectively in a fast-paced environment.

Essential Duties And Responsibilities

• Promotes collaborative relations between the Juvenile Probation Quality Assurance team and contracted service providers through effective communication and timely problem-resolution.
• Responsible for performance management oversight for all contracted providers of residential and in-home services through monitoring, evaluation, and site visits to ensure program ?delity and/or quality of service delivery.
• Conducts service veri?cation against invoices paid and vendor documentation.
• Reports monitoring activities and discrepancies to Quality Assurance team.
• Works closely with the Quality Assurance team to implement valid, reliable and scalable processes to capture outcomes for use in quality improvement and value-based contracting.
• Effectively upholds, cultivates and communicates core values of the Juvenile Probation Department.
• Develops and manages initiatives with measurable outcomes.
• Maintains alignment with the Quality Assurance team and Fiscal team.
• Develops reporting formats and summaries as well as year-end reports; reviews regular reports and provides independent analysis and trending of data, as well as qualitative reviews.
• Ensures provider Work Statements are updated annually.
• Fosters an environment which promotes diversity, equity, and inclusion.
• Knowledge and compliance with Mandated Reporting Regulations through PA Child Protective Services Law.
• Perform other duties, tasks and special projects as required.

Qualification Requirements

Minimum Experience and Training Requirements

• Bachelor’s Degree required and related experience.

Licensing and Certifications

• Complete 16 hours of training annually.
• Undergo and maintain successful: Federal Bureau of Investigation (FBI) Criminal History Clearance, PA Child Abuse History, and MCCF clearances when applicable.
• Complete training and maintain compliance with Mandated Reporting Regulations through PA Child Protective Services Law.

Competencies, Skills And Other Experience

• Ability to develop partnerships through networking, research, and outreach efforts.
• Strong proficiency in Microsoft Office applications.
• Proficient in typing, data entry, recordkeeping, and telephone communication.
• Excellent oral and written communication skills with meticulous attention to detail.
• Demonstrated accuracy, organization, attention to detail, and ability to effectively manage multiple priorities.
• Ability to work independently and collaboratively in a team environment.
• Demonstrates professionalism and a commitment to treating all individuals with dignity and respect.

PHYSICAL DEMANDS

• Regularly required to stand; walk; sit; see; talk and hear.
• Significant and repeated use of a keyboard.
• Occasionally required to lift and/or move up to 25 pounds.
• Undergo and maintain successful Federal Bureau of Investigation (FBI) Criminal History Clearance and PA Child Abuse History Clearance.
• Undergo thorough pre-employment background investigations, including drug screening.
• Active Driver’s License in good standing.
• Drug and alcohol testing is performed on individuals to ensure compliance with specific Court orders.
• Employees may be exposed to bodily fluids, which can potentially pose health hazards. Personal Protective Equipment is provided.
• There is further possibility of illness due to frequent contact with the public.
• The noise level in this work environment is typically moderate level.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE

Montgomery County is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.