QUALITY ASSURANCE MANAGER
Resources for Human Development
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Benefits offered by this job
Job summary
Resources for Human Development (RHD) is seeking an experienced Quality Assurance Manager to strengthen QA systems, risk management, and regulatory compliance across residential services in Philadelphia and Montgomery Counties. The role focuses on audits, data analysis, licensing readiness, and collaborative improvement with program and senior leadership.
You will lead QA activities, monitor incidents, and drive continuous quality improvement.
Qualifications
- Bachelor’s Degree in Human Services, Social Work, Psychology, Healthcare Administration, Business Administration, or a related field.
- Minimum of 3 years of relevant experience in healthcare, behavioral health, or quality assurance.
- Experience with documentation reviews, audits, and compliance monitoring.
- Must have reliable transportation and ability to travel daily across SE PA.
Responsibilities
- Conduct quality assurance audits across residential programs.
- Review ISPs, BSPs, and other program documentation for accuracy and compliance.
- Identify trends and areas for corrective action and quality improvement.
- Provide training and guidance to program staff on QA standards and regulatory expectations.
- Monitor licensing readiness and support responses to licensing findings.
- Collaborate with leadership to implement sustainable quality improvements.
Skills
Education
Job description
Looking for More Than Just a Job?
At Resources for Human Development (RHD), we believe high-quality services start with strong systems, consistent standards, and a commitment to continuous improvement.
We’re seeking an experienced and detail-oriented Quality Assurance Manager to help advance quality, compliance, risk management, and operational excellence across our residential services in Philadelphia and Montgomery Counties.
In this role, you’ll combine auditing, regulatory oversight, data analysis, licensing readiness, incident trend review, training, and quality improvement to identify risks and strengthen services. You’ll partner closely with program and senior leadership to turn findings into sustainable improvements that positively impact both employees and the individuals we support.
For more than 50 years, Resources for Human Development (RHD) has been dedicated to improving lives through high-quality, person-centered services and supports.
The Quality Assurance Manager plays a critical role in ensuring our residential programs maintain high standards of quality, safety, regulatory compliance, and accountability. Through proactive monitoring and collaboration, this position helps programs continuously improve the services provided to the individuals we support.
- $60,000-$65,000 Annual Salary
- DailyPay, access your earned wages before payday
- Medical, Dental & Vision Insurance after 30 days
- 401(k) Retirement Plan
- Paid Time Off
- Employee Assistance Program
- Wellness Programs
- Employee Referral Bonuses
- Company-Paid Training
- Quality Assurance Leadership Experience
- Professional Development Opportunities
- Regulatory & Compliance Experience
- Risk Management Experience
- Leadership Development Programs
- Career Advancement Opportunities
- Opportunities Across Multiple Service Lines
- Strengthen the quality of residential services
- Promote the health and safety of individuals supported
- Help programs maintain regulatory and licensing compliance
- Identify and reduce organizational risk
- Develop sustainable quality improvement strategies
- Train and coach operational teams
- Partner with leadership to improve service delivery
As the Quality Assurance Manager, you’ll develop and maintain systems that promote regulatory compliance, person-centered supports, health and safety outcomes, and operational excellence.
You’ll conduct audits and quality reviews, analyze trends, support licensing readiness, monitor corrective actions, and provide training and guidance to programs throughout the Southeastern Pennsylvania Region.
- Conduct routine quality assurance audits across residential programs.
- Review medication administration records, licensing records, Individual Support Plans, and other critical program documentation.
- Conduct residential program quality reviews and provide corrective action recommendations.
- Perform quality oversight visits to program locations.
- Monitor compliance with regulatory, licensing, funding, accreditation, and organizational requirements.
- Review documentation for accuracy, completeness, and timely completion.
- Identify trends, recurring concerns, and potential areas of risk.
- Take a lead role in annual licensing preparation and readiness.
- Maintain licensing documentation and tracking systems.
- Coordinate mock licensing inspections and program self-assessments.
- Support programs during announced and unannounced licensing reviews.
- Assist with organizational responses to licensing findings.
- Monitor follow-up activities to ensure identified concerns are corrected.
- Help programs maintain year-round licensing readiness.
- Monitor corrective actions resulting from internal audits, licensing inspections, investigations, provider monitoring, and quality reviews.
- Help operational leaders develop sustainable corrective and preventive strategies.
- Track implementation and completion of required corrective actions.
- Monitor recommendations resulting from incident management and investigations.
- Analyze incidents and quality data to identify systemic trends.
- Escalate recurring or unresolved quality concerns when appropriate.
- Promote proactive risk identification and prevention.
- Monitor medical appointment tracking and follow-up needs.
- Review medication administration practices and documentation.
- Monitor medication certification and practicum requirements.
- Review processes related to medication storage, reordering, and disposal.
- Monitor health and safety activities, including fire drills.
- Ensure appropriate first aid and safety supplies are maintained.
- Review documentation associated with identified health and medical risks.
- Audit Individual Support Plans (ISPs), Behavioral Support Plans (BSPs), risk mitigation plans, protocols, and related documentation.
- Ensure plans are accurate, consistent, current, and compliant.
- Review medical and behavioral protocols to ensure they reflect individual needs and current recommendations.
- Monitor documentation associated with identified health and behavioral risk areas.
- Help ensure documentation supports safe, consistent, and person-centered services.
- Provide training and consultation to operational employees regarding quality standards and regulatory expectations.
- Coach program leadership and staff on best practices.
- Identify training opportunities based on audit results and compliance findings.
- Participate in residential house meetings and leadership meetings as appropriate.
- Help teams address documentation, quality, safety, and compliance concerns.
- Promote accountability and continuous learning across programs.
- Analyze quality, compliance, incident, and operational data.
- Identify patterns, systemic concerns, and opportunities for improvement.
- Develop quality reports, findings, and recommendations for leadership.
- Use data to support informed decision-making.
- Partner with operational and senior leadership on performance improvement initiatives.
- Monitor improvement efforts to ensure changes are sustained.
You may be a great fit if you are:
- Analytical and detail-oriented
- Experienced in quality assurance or regulatory compliance
- Knowledgeable about IDD or residential services
- Comfortable conducting audits and program monitoring
- Skilled at identifying risk and developing solutions
- Able to interpret regulatory requirements
- Confident providing feedback, training, and coaching
- Highly organized and able to manage multiple priorities
- A strong written and verbal communicator
- Collaborative and solutions-focused
- Comfortable traveling daily throughout Philadelphia and Montgomery Counties
- Bachelor’s Degree in Human Services, Social Work, Psychology, Healthcare Administration, Business Administration, or a related field
- Minimum of 3 years of relevant experience in healthcare, behavioral health, intellectual/developmental disability services, compliance, or quality assurance
- Demonstrated experience with documentation reviews, audits, quality assurance activities, and/or compliance monitoring
- Strong analytical and organizational skills
- Strong written and verbal communication skills
- Ability to identify and communicate compliance and operational risks
- Ability to manage multiple priorities and deadlines
- Must have reliable transportation
- Must be willing and able to travel daily throughout the southeastern Pennsylvania Region, including Philadelphia County and Montgomery County
- Knowledge of Medicaid billing standards and managed care requirements
- Experience interpreting documentation and regulatory requirements
- Experience with electronic health records and documentation management systems
- Experience utilizing audit and compliance monitoring tools
- Knowledge of residential licensing and regulatory requirements
- Experience with corrective action planning and monitoring
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