Quality Analyst (Case Management Analyst)

Ohio Department of Job and Family Services; Columbus (OH); On-site; USD 65,000 - 96,000; Full time

Job summary

Ohio Department of Job and Family Services is seeking a field-facing SNAP review specialist in Columbus, OH. The role evaluates county casework to ensure SNAP decisions comply with regulations, with travel to counties 2-3 times monthly and standard 7:00 a.m.–6:00 p.m. hours.

Responsibilities include reviewing food assistance budgets, researching policy, interviewing clients, and uploading verifications in the federal system; requires Ohio driver license and relevant experience.

Qualifications

• 36 months experience as a public assistance caseworker with experience in all categories of public assistance.
• AND 3 months experience training or 3 months experience in technical writing.
• AND 3 months experience training or 3 months experience in mainframe databases.
• AND valid Ohio driver license.

Responsibilities

• Review food assistance budgets and research policy.
• Manage and coordinate your schedule and travel to counties to interview clients.
• Review screens in the Ohio Benefits eligibility system and send contact letters.
• Complete interviews, close cases in the Federal System and upload verifications.

Skills

Public assistance casework

Technical writing

Mainframe databases

Driver license

Education

Undergraduate core coursework in social/behavioral science

Tools

Mainframe databases

Job description

Office of Family Assistance

The Office of Family Assistance (OFA) provides operational, technical assistance and training support for safety net programs that assist low-income Ohioans. It manages public assistance programs like Ohio Works First (OWF), Supplemental Nutrition Assistance Program (SNAP), Commodity Supplemental Food Program (CSFP), and the Emergency Food Assistance Program (TEFAP). OFA also develops policies for county agencies, administers the Ohio Benefits online system, and supports employment and training initiatives to help Ohioans achieve economic stability. Learn more about the office by visiting the ODJFS OFA webpage.

What You Will Do

The Supplemental Nutrition Assistance Program (SNAP) helps low-income individuals purchase nutritious food. This position is located in OFA's Bureau of Program Integrity, which reviews SNAP cases to ensure they are processed accurately and on time. In this role, you will evaluate the work of county caseworkers to confirm that decisions on SNAP cases comply with all applicable regulations.

Job Duties Include

• Review food assistance budgets
• Research food assistance policy
• Manage and coordinate your schedule
• Travel to counties to interview clients
• Review screens in the Ohio Benefits eligibility system
• Send contact letters to clients
• Complete interviews with clients
• Complete cases in the Federal System
• Upload materials and verifications for each review

Schedule

Full-time.

Hours

Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location

This position will be headquartered at the James A. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215.

Travel

Requires traveling 2-3 times per month. ODJFS Fleet vehicles are available for travel use. In order to operate a state vehicle, you must have a valid driver license.

Position Number

20042021.

Option 1

The candidate, at minimum, must have the following:

• 36 months experience as a public assistance caseworker with experience in all categories of public assistance;
• AND 3 months experience training or 3 months experience in technical writing;
• AND 3 months experience training or 3 months experience in mainframe databases;
• AND valid Ohio driver license.

Option 2

• Completion of undergraduate core coursework in social &/or behavioral science;
• AND 12 months training or 12 months experience in public assistance regulations & policies relative to all public assistance programs;
• AND 3 months experience training or 3 months experience in technical writing;
• AND 3 months experience training or 3 months experience in mainframe databases;
• AND valid Ohio driver license.

Option 3

• Equivalent of minimum class qualifications for employment noted above.

Pay Information

This position is in the State of Ohio’s OCSEA/AFSCME Pay Schedule, Pay Range 32. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $31.47 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Step 1

Hourly $31.47

Annual $65,458

Step 2

Hourly $32.84

Annual $68,307

Step 3

Hourly $34.53

Annual $71,822

Step 4

Hourly $36.20

Annual $75,296

Step 5

Hourly $38.01

Annual $79,061

Step 6

Hourly $39.86

Annual $82,909

Step 7

Hourly $41.81

Annual $86,965

Step 8

Hourly $43.90

Annual $91,312

Step 9

Hourly $46.08

Annual $95,846

Organization

Job & Family Services

Work Location

James A Rhodes Office Tower 31

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$31.47 per hour

Classified Indicator

Classified

Primary Job Skill

Human Services

Technical Skills

Human Services

Professional Skills

Analyzation, Attention to Detail, Consultation, Critical Thinking, Interpreting Data, Organizing and Planning, Priority Setting, Time Management, Verbal Communication, Written Communication, Continuous Improvement

Agency Overview

Who We Are

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands‑on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.