Child Support Technician(AHU Technician)(4901-12)

Socket.dev; Cincinnati (OH); Hybrid; USD 57,859,000 - 63,370,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Holidays

Parental leave

Wellness programs

On-site parking

Job summary

Hamilton County Job & Family Services in Cincinnati, OH seeks a Child Support Technician (AHU Technician) to interview obligees and obligors, prepare case documentation, and manage financial balances using the SETS system. The role advances compliance with state guidelines and supports court processes.

This full-time position offers a hybrid remote schedule, 80 hours biweekly, an hourly wage of 21.22, and a highly competitive benefits package including holidays, vacation, parental leave, health

Qualifications

• Associate degree or 94 credit hours, or two years JFS experience.
• Or four years' experience in customer service or collections.

Responsibilities

• Interview obligees and obligors; prepare case documents using SETS and maintain records.
• Compute arrearages, process payments, and monitor balances.
• Attend hearings and maintain confidentiality with clients and colleagues.

Skills

Interviewing

Public assistance laws

Effective communication

Technical writing

Computer terminal

Education

Associate degree

Two years JFS experience

Four years customer service experience

Tools

Computer terminal

Job description

CHILD SUPPORT TECHNICIAN (AHU TECHNICIAN) (4901-12)

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace.

Highly Competitive EmployeeBenefits and Generous Paid Time Off

11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option. Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! Employee Benefits - Hamilton County, OH

DEADLINE TO APPLY: September 14, 2026

WORK LOCATION: Hamilton County Job & Family Services 1701 Patricia McCullom Way, Cincinnati, OH 45237

WORK HOURS: Full Time - 80 hours biweekly (Potential for Hybrid Remote Work Schedule)

HOURLY SALARY: $21.22 hourly

NOTE: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document Offenses that May Disqualify Candidates for Employment. Convictions from this list may disqualify a candidate for employment with HCJFS.

REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION):

• Associate degree or equivalent of an associate degree (94 credit hours);
• OR two (2) years Job & Family Services experience.
• OR four (4) years' experience in customer service or collections work; or equivalent.

Job Duties (Summary):

• Interviews obligees and obligors at the CSEA as necessary for determination of services needed; explains to obligees and obligors their rights and responsibilities, the responsibilities of the CSEA, and provides written notice of same when required by ODJFS; using the Support Enforcement Tracking System (SETS), completes documentation with respect to all aspects of processing a case, i.e., case narratives (automated or manual), referrals to other units or agencies, historical case profiles, etc.; verifies obligee and obligor demographic data; maintains production standards for case processing and interviewing; sets up new cases; researches and reviews case information to process referrals, defaults, client complaints, etc., using all automated and manual resources available; issues investigative reports, findings and recommendations to the court: recommends contempt citations; prepares paperwork for court orders, entries, affidavits, petitions, etc.; verifies balances via audits and distributions; updates financial balances based on court findings and administrative reviews; receives and posts payments; monitors and adjusts financial accounts to ensure proper disbursement of payments; negotiates/mediates with obligees and obligors on amounts to be paid on arrearages; computes current support using the mandated State Child Support Guidelines; receives and responds to telephone calls and correspondence; works in conjunction with the Family and Adult Assistance Division when CSEA cases have a record of public assistance; works in conjunction with the Children’s Services division for cases involving IV-E custody; works in conjunction with other states to initiate and respond to interstate actions in order to comply with the Uniform Interstate Family Support Act (UIFSA); schedules/reschedules clients for appointments; compiles with confidentiality law and regulation; demonstrates courteous and professional behavior to clients and co-workers.

• Compiles and submits to line supervisors all statistical and activity reports as scheduled; reviews and updates Child Support Enforcement Manual as needed; computes arrearages owed to the Ohio Department of Human Services; completes random moment sample RMS data for submission to RMS coordinator.

• Appears at state hearings and court hearings; attends staff meetings to discuss regulations and any revisions in procedures; attends conferences, training sessions and work shops to give or receive information pertaining to CSEA operations.

• Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES: (*Indicates developed after employment)

• Knowledge of: principles of interviewing; federal and state laws and rules governing public assistance and child support; agency policies and procedures governing assigned area*; case preparation techniques*; effective oral communication; technical writing.
• Ability to: define problems, collect data, establish facts and draw valid conclusions; calculate fractions, decimals and percentages; use proper research methods in gathering data; gather, collate and classify information about data, people or things; handle sensitive inquiries from and contacts with officials and general public; prepare meaningful, concise and accurate reports.
• Skill in: computer terminal

POSITIONS SUPERVISED: None

LICENSURE AND CERTIFICATION REQUIREMENTS: None

BACKGROUND CHECKS REQUIRED: Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems:

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee