Quality Analyst (Case Management Analyst)

State of Ohio; Columbus (OH); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Medical Coverage

Dental, Vision & Basic Life Insurance

Paid time off

11 paid holidays per year

Education and Development

Job summary

The State of Ohio is seeking a Quality Analyst (Case Management Analyst) in the Office of Family Assistance to review SNAP cases for accuracy and timeliness. This full-time role supports the OFA Bureau of Program Integrity, evaluating county caseworker work to ensure compliance with regulations.

Based in Columbus, OH, the position offers an hourly rate of $31.47 and an 8‑hour day schedule with travel 2–3 times per month. Benefits include medical coverage, paid time off, and holidays.

Qualifications

• Minimum 36 months experience as a public assistance caseworker with experience in all categories of public assistance
• AND 3 months experience training or 3 months experience in technical writing
• AND 3 months experience training or 3 months experience in mainframe databases
• AND valid Ohio driver license

Responsibilities

• Review food assistance budgets
• Research food assistance policy
• Manage and coordinate your schedule
• Travel to counties to interview clients
• Review screens in the Ohio Benefits eligibility system
• Send contact letters to clients
• Complete interviews with clients
• Complete cases in the Federal System
• Upload materials and verifications for each review

Skills

Human Services

Analyzation

Attention to Detail

Consultation

Critical Thinking

Interpreting Data

Organizing and Planning

Priority Setting

Time Management

Verbal Communication

Written Communication

Continuous Improvement

Tools

Mainframe databases

Ohio Benefits online system

Job description

Job Description

Quality Analyst (Case Management Analyst) (2600069Q)

Organization

Job & Family Services

Agency Contact Name and Information : [e-mail]

Work Location

James A Rhodes Office Tower 31 30 East Broad Street 31st Floor Columbus 43215

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation : $31.47 per hour

Schedule

Full-time

Union : OCSEA

Primary Job Skill

Human Services

Technical Skills : Human Services

Professional Skills : Analyzation, Attention to Detail, Consultation, Critical Thinking, Interpreting Data, Organizing and Planning, Priority Setting, Time Management, Verbal Communication, Written Communication, Continuous Improvement

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands‑on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Job Description

Office of Family Assistance

The Office of Family Assistance (OFA) provides operational, technical assistance and training support for safety net programs that assist low‑income Ohioans. It manages public assistance programs like Ohio Works First (OWF), Supplemental Nutrition Assistance Program (SNAP), Commodity Supplemental Food Program (CSFP), and the Emergency Food Assistance Program (TEFAP). OFA also develops policies for county agencies, administers the Ohio Benefits online system, and supports employment and training initiatives to help Ohioans achieve economic stability. Learn more about the office by visiting the ODJFS OFA webpage .

What You Will Do

The Supplemental Nutrition Assistance Program (SNAP) helps low‑income individuals purchase nutritious food. This position is located in OFA’s Bureau of Program Integrity, which reviews SNAP cases to ensure they are processed accurately and on time. In this role, you will evaluate the work of county caseworkers to confirm that decisions on SNAP cases comply with all applicable regulations.

Job Duties include:

• Review food assistance budgets
• Research food assistance policy
• Manage and coordinate your schedule
• Travel to counties to interview clients
• Review screens in the Ohio Benefits eligibility system
• Send contact letters to clients
• Complete interviews with clientsComplete cases in the Federal System
• Upload materials and verifications for each review

Schedule: Full‑time. Hours:Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m. Location: This position will be headquartered at the James A. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215. Travel:Requires traveling 2-3 times per month. ODJFS Fleet vehicles are available for travel use. In order to operate a state vehicle, you must have a valid driver license.

Position Number: 20042021.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

The candidate, at minimum, must have the following: Option 1:

• 36 months experience as a public assistance caseworker with experience in all categories of public assistance;
• AND 3 months experience training or 3 months experience in technical writing;
• AND 3 months experience training or 3 months experience in mainframe databases;
• AND valid Ohio driver license.

Option 2:

• Completion of undergraduate core coursework in social &/or behavioral science;
• AND 12 months training or 12 months experience in public assistance regulations & policies relative to all public assistance programs;
• AND 3 months experience training or 3 months experience in technical writing;
• AND 3 months experience training or 3 months experience in mainframe databases;
• AND valid Ohio driver license.

Option 3:

• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA/AFSCME Pay Schedule, Pay Range 32. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $31.47per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 32

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Hourly

$31.47

$32.84

$34.53

$36.20

$38.01

$39.86

$41.81

$43.90

$46.08

Annual

$65,458

$68,307

$71,822

$75,296

$79,061

$82,909

$86,965

$91,312

$95,846

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

90 Months

Supplemental Information

Selection Priority Notice

Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact [e-mail].

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR-39), and as outlined in the posting.