QSR SUPERVISOR

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Graton Resort & Casino seeks a QSR Supervisor to oversee daily Quick Service Restaurant operations, ensuring smooth service, efficient workflows, and high-quality food and beverage delivery. The role includes supervising Team Members, coordinating staffing, maintaining product availability, and upholding cleanliness and safety standards.

The Assistant Manager collaborates with the QSR Manager and tenant partners, responding to guest concerns professionally and helping drive departmental goals

Qualifications

• Experience supervising restaurant staff.
• Ability to coordinate staffing and schedules.
• Familiarity with health and safety regulations.

Responsibilities

• Lead and manage all restaurant operations to ensure consistent excellence in service.
• Train and develop staff to uphold service standards.
• Ensure compliance with health, safety, and sanitation regulations.
• Oversee staff scheduling and station assignments for optimal coverage.
• Collaborate with property management and tenant partners on operational needs.

Skills

Team leadership

Staff scheduling

Guest relations

Food safety basics

Job description

Position Summary

The QSR Supervisor supports the daily operations of all Quick Service Restaurant outlets, ensuring smooth service execution, efficient workflows, and high-quality food and beverage delivery. This role assists in supervising Team Members, coordinating staffing levels, maintaining product availability, and upholding cleanliness and safety standards. The Assistant Manager collaborates closely with the QSR Manager and tenant partners, responds to guest concerns with professionalism, and helps drive departmental goals related to service, efficiency, and profitability.

Position Summary

The QSR Supervisor supports the daily operations of all Quick Service Restaurant outlets, ensuring smooth service execution, efficient workflows, and high-quality food and beverage delivery. This role assists in supervising Team Members, coordinating staffing levels, maintaining product availability, and upholding cleanliness and safety standards. The Assistant Manager collaborates closely with the QSR Manager and tenant partners, responds to guest concerns with professionalism, and helps drive departmental goals related to service, efficiency, and profitability.

Essential Functions

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Execute all Food Operation Department responsibilities by enforcing Graton Resort & Casino's policies and procedures fairly among all Team Members and in accordance with the company's negotiated union contract.
• Lead and manage all restaurant operations to ensure consistent excellence in service.
• Train and develop staff to uphold service standards and foster a positive work environment.
• Maintain compliance with health, safety, and sanitation regulations.
• Handle guest relations with discretion and professionalism, resolving issues promptly and graciously.
• Oversee staff scheduling and station assignments, ensuring optimal floor coverage and operational flow while maintaining full compliance with Union agreements and labor regulations.
• Assist in managing tenant partners, ensuring open communication, timely resolution of operational concerns, and alignment with property standards and expectations.
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.