QSR SUPERVISOR

Graton-Resort-; Rohnert Park (CA); On-site; USD 62,000 - 76,000; Full time

Job summary

Graton Resort & Casino is seeking a QSR Supervisor to oversee daily operations of our Quick Service Restaurant outlets, ensuring fast, friendly service and high-quality food delivery. You will assist supervising team members, coordinate staffing, and maintain product availability while upholding cleanliness and safety standards.

You will collaborate with the QSR Manager and tenant partners, respond to guest concerns professionally, and help drive service, efficiency, and profitability in line

Qualifications

• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Minimum 3 years of restaurant experience, preferably in a food court or quick service environment.
• High School Diploma or equivalent.
• Ability to handle a flexible schedule to work weekends, holidays, and all shifts.
• Proven leadership skills with the ability to motivate and manage diverse teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Must be at least 21 years of age.
• Must possess or obtain a California Food Handler Certification.

Responsibilities

• Redefine hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Execute all Food Operation Department responsibilities by enforcing policies and procedures per the union contract.
• Lead and manage all restaurant operations to ensure consistent excellence in service.
• Train and develop staff to uphold service standards and foster a positive work environment.
• Maintain compliance with health, safety, and sanitation regulations.
• Handle guest relations with discretion and professionalism, resolving issues promptly and graciously.
• Oversee staff scheduling and station assignments, ensuring optimal floor coverage and operational flow while complying with Union agreements.
• Assist in managing tenant partners, ensuring open communication and timely resolution of concerns.
• Duties may be changed, expanded, reduced, or delegated to meet business needs.

Skills

Communication

Leadership

Team management

Customer service

Education

High School diploma or equivalent

Job description

Position Summary: The QSR Supervisor supports the daily operations of all Quick Service Restaurant outlets, ensuring smoothservice execution, efficient workflows, and high-quality food and beverage delivery. This role assists insupervising Team Members, coordinating staffing levels, maintaining product availability, and upholdingcleanliness and safety standards. The Assistant Manager collaborates closely with the QSR Manager andtenant partners, responds to guest concerns with professionalism, and helps drive departmental goalsrelated to service, efficiency, and profitability.

Essential Functions:

• 1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, andpromoting our values.
• 2. Execute all Food Operation Department responsibilities by enforcing Graton Resort & Casino's policiesand procedures fairly among all Team Members and in accordance with the company's negotiatedunion contract.
• 3. Lead and manage all restaurant operations to ensure consistent excellence in service.
• 4. Train and develop staff to uphold service standards and foster a positive work environment.
• 5. Maintain compliance with health, safety, and sanitation regulations.
• 6. Handle guest relations with discretion and professionalism, resolving issues promptly and graciously.
• 7. Oversee staff scheduling and station assignments, ensuring optimal floor coverage and operationalflow while maintaining full compliance with Union agreements and labor regulations.
• 8. Assist in managing tenant partners, ensuring open communication, timely resolution of operationalconcerns, and alignment with property standards and expectations.
• 9. This job description is not an exclusive or exhaustive list of all job functions that a team member in thisposition may be asked to perform from time to time. Duties and responsibilities can be changed,expanded, reduced, or delegated by Management to meet the business needs of the property.

Requirements

Required Qualifications:

• 1. Ability to communicate effectively with Guests, Team Members, and Management in both written andverbal form.
• 2. Minimum 3 years of restaurant experience, preferably in a food court or quick service environment.
• 3. High School Diploma or equivalent.
• 4. Ability to handle a flexible schedule to work weekends, holidays, and all shifts.
• 5. Proven leadership skills with the ability to motivate and manage diverse teams.
• 6. Excellent communication, interpersonal, and problem-solving skills.
• 7. Must be at least 21 years of age.
• 8. Must possess or obtain a California Food Handler Certification.

Physical Requirements:

This job has the following physical requirements:

• 1. Dexterity: full use of arms and hands to hold, grab, pick up objects up to 7 hours/ day 88% of shift
• 2. Standing: unassisted up to 7 hours/day for 88% of the shift
• 3. Walking: up to 7 hours/day for 88% of the shift
• 4. Bending: 2 hours/day for 25% of the shift
• 5. Twisting: 2 hours/day for 25% of the shift
• 6. Climbing: including ladders, less than 1 hour/day for 13% of the shift
• 7. Kneeling: 1 hour/day for 13% of the shift
• 8. Squatting: 1 hour/day for 13% of the shift
• 9. Lift/Carry/Pull: up to 50 lbs. up to 1 hour/day for 13% of the shift
• 10. Push: up to 100 lbs. using a pushcart up to 1 hour/day for 13% of the shift
• 11. Reaching: above the shoulders with the use of arms for 1 hour/day for 13% of the shift

Age Requirement

21 years of age or older

Pay Rate

$69,000 Annually

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