BEVERAGE SUPERVISOR

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Graton Resort & Casino is seeking a Beverage Supervisor to oversee beverage service on the casino floor during assigned shifts. Reporting to the Beverage Manager, you will ensure Beverage Team Members meet goals, enforce responsible alcohol sales, and handle intoxicated guests.

You will monitor staffing across beverage areas, maintain inventory, assist with training of bartenders, servers, and porters, and help build daily schedules while promoting our service standards and company values.

Job description

Position Summary

Reporting directly to the Beverage Manager, the Beverage Supervisor oversees beverage service on the casino floor during assigned shifts. This role ensures that all Beverage Team Members meet individual, and department goals, enforce responsible alcohol sales and service, and handles intoxicated guests appropriately. The Beverage Supervisor also monitors staffing levels across all beverage areas and maintains proper inventory. All responsibilities must be performed in accordance with company standards, policies, and procedures.

Essential Functions

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Execute all Beverage Department responsibilities by enforcing policies and procedures fairly among all Team Members and in accordance with Company's negotiated union contract.
• Understand and follow all policies and procedures as directed by management, and suggesting, and initiating necessary changes and improvements.
• Oversee the daily activities of assigned area ensuring smooth operations and high-quality service.
• Assist with training Beverage Team Members including Bartenders, Servers and Porters.
• Actively circulate through all bars and assigned areas of responsibility to ensure Team Members are providing cordial and timely service to our guests.
• Assist managers in building daily schedules to manage labor for casino floor, all bars, and event bars. This includes conducting business early outs, logging call outs, completing shift checkouts & inspection checklists as well as any other task assigned.
• Conduct Team Member observations to ensure high levels of service.
• Perform Point of Sale transactions such as voids and other operations as necessary.
• Respond and solve all beverage related guest opportunities in a timely and efficient manner.
• Perform monthly inventory and submit reports to Beverage manager.
• Performs other duties as assigned.