BISTRO ASSISTANT MANAGER

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Graton Resort & Casino is seeking an experienced Bistro Assistant Manager to lead fast, friendly, and courteous service in the restaurant and lounge. The role emphasizes high-quality food and beverage service, staff training, and strong hospitality culture to ensure exceptional guest experiences.

The position involves supervising operations, enforcing company policies, coordinating team communications, and maintaining health, safety, and inventory standards to deliver outstanding guest service

Qualifications

• Hospitality leadership experience desired.
• Strong guest service orientation and communication skills.
• Ability to train, supervise, and audit team performance.

Responsibilities

• Redefine hospitality standards and uphold Graton’s values.
• Oversee Food Operations Department policies and union contract compliance.
• Open and close restaurant and lounge operations.
• Interview, hire, and train team members; manage scheduling and duties.
• Address guest complaints professionally and conduct month-end inventory.
• Ensure health and safety guidelines are followed; manage inventory and orders.
• Coordinate front-of-house and back-of-house communications.
• Lead team huddles and communicate store events and announcements.

Skills

Team leadership

Guest service

Job description

Position Summary The Bistro Assistant Manager is responsible for ensuring fast, friendly, and courteous service. This role has a strong hospitality element, ensuring the lounge and restaurant deliver high quality food and drink and exceptional guest service. A strong lounge or club background is appreciated.

Position Summary The Bistro Assistant Manager is responsible for ensuring fast, friendly, and courteous service. This role has a strong hospitality element, ensuring the lounge and restaurant deliver high quality food and drink and exceptional guest service. A strong lounge or club background is appreciated. Essential Functions

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Execute all Food Operations Department responsibilities by enforcing Graton Resort & Casino's policies and procedures fairly among all Team Members and in accordance with company's negotiated union contract.
• Open and close the restaurant and lounge.
• Interview, hire, and train new Team Members and effectively audit to ensure training standards are satisfied.
• Schedule shifts and assign duties to Team Members.
• Resolve Guest complaints in a professional manner.
• Conduct month-end inventory.
• Ensure restaurant and lounge adhere to all health and safety guidelines.
• Manage the inventory and order food and beverages, equipment and supplies.
• Ensure Team Members are exceeding Graton's Guest Service Standards.
• Coordinate communication between front of house and back of house.
• Conduct team huddles to pass along important information regarding property events, HR announcements, and restaurant specials.
• Evaluate and oversee job performance of all Team Members. Hold individual subordinates accountable for performance of job duties, tasks, policies and procedures.
• Other duties as assigned.