Retail General Manager - High-Volume Italian Market

Eataly North America; Houston (TX); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and Italianuisine

and more!

Job summary

Eataly North America is opening a new Houston store and seeks an experienced Store Retail Manager to lead day‑to‑day operations, drive guest satisfaction, and achieve financial targets across departments.

The role requires 5+ years in high‑volume retail, strong leadership, and expertise in merchandising, inventory, and labor planning. Onsite schedule with flexibility and collaboration with cross‑functional teams is essential.

Qualifications

• 5+ years of progressive retail or grocery management experience in a high‑volume, fast‑paced environment.
• Experience leading multiple retail departments through a team of managers.
• Strong understanding of retail financial metrics, merchandising, inventory management, and labor planning.
• Excellent verbal and written communication skills.
• Proven leadership, coaching, and team development abilities.
• Strong organizational, analytical, and problem‑solving skills.
• Advanced proficiency in Microsoft Office.
• Experience with Italian products and wine preferred.

Responsibilities

• Oversees the day‑to‑day retail operations of the store, ensuring departmental goals, operational standards, and financial objectives are achieved.
• Executes retail business plans and operational initiatives established by store and company leadership to drive sales, profitability, and guest satisfaction.
• Leads, coaches, and develops direct reports while fostering accountability, engagement, and continuous improvement.
• Partners with department managers to coordinate daily operations, resolve operational challenges, and strengthen collaboration across the store.
• Monitors sales, labor, inventory, shrink, and margin performance, identifying opportunities and implementing corrective actions to improve results.
• Ensures merchandising, promotional programs, pricing, inventory management, and product assortment plans are executed consistently and in accordance with company standards.
• Maintains high standards of food safety, sanitation, visual merchandising, inventory accuracy, and operational compliance throughout all retail departments.
• Collaborates with Culinary, Restaurant, Warehouse, Facilities, Marketing, and Human Resources teams to support overall store performance and deliver an exceptional guest experience.
• Supports workforce planning by assisting with recruiting, hiring, onboarding, scheduling, coaching, performance management, and succession planning for retail leadership positions.
• Reviews operational and financial performance with the Store Director and develops action plans to improve departmental results.
• Responds to guest concerns and employee relations matters promptly, partnering with the Store Director and Human Resources when appropriate.
• Serves as the senior retail leader on duty, providing direction and operational support during daily business and peak periods.
• Performs other duties as required or assigned.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Organizational skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Eataly North America is opening a new Houston store and seeks an experienced Store Retail Manager to lead day‑to‑day operations, drive guest satisfaction, and achieve financial targets across departments.

The role requires 5+ years in high‑volume retail, strong leadership, and expertise in merchandising, inventory, and labor planning. Onsite schedule with flexibility and collaboration with cross‑functional teams is essential.