QSR Lead - Guest-First Supervisor & Mentor

Eataly; New York (NY); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Free family meal daily

Employee discounts

Classes on products and cuisine

Referral bonus program

Job summary

Eataly is seeking a QSR Lead to supervise day-to-day operations of fast-service counters, ensuring hospitality and efficiency across shifts. You will interact with guests, train staff, manage supplies, and uphold sanitation standards in a bustling marketplace environment.

Responsibilities include supervising associates, managing inventory, handling transactions, and coordinating scheduling. On-site role requiring flexibility for evenings, weekends, and holidays.

Qualifications

• 2+ years of lead or supervisory experience in food service.
• High school graduate or equivalent; post-secondary degree preferred.
• Math skills and ability to handle money accurately.
• Strong knowledge of steps of service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure operations run smoothly and high hospitality standards are met.
• Trains, motivates, mentors and organizes team members.
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager.
• Monitors inventory, checks orders and distributes supplies as needed throughout the department.
• Manages transactions and ensures accurate accounting.
• Records shift notes and assists with administrative duties such as scheduling when needed.
• Ensures department complies with all quality, health, safety and sanitation standards.
• Documents, investigates and resolves guest incidents.
• Performs other duties as required or assigned.

Skills

Leadership

Money handling

Customer service

Communication

Coffee knowledge

Italian cuisine knowledge

Education

High school diploma

Tools

Manual espresso machine

Drink blender

Juicer

Cash register

Job description

Eataly is seeking a QSR Lead to supervise day-to-day operations of fast-service counters, ensuring hospitality and efficiency across shifts. You will interact with guests, train staff, manage supplies, and uphold sanitation standards in a bustling marketplace environment.

Responsibilities include supervising associates, managing inventory, handling transactions, and coordinating scheduling. On-site role requiring flexibility for evenings, weekends, and holidays.