QSR F&B Supervisor: Elevate Guest Experience

Grand Casino Mille Lacs & Hinckley; Hinckley (MN); On-site; USD 52,000 - 78,000; Full time

Job summary

Grand Casino Mille Lacs & Hinckley is seeking a seasoned Food & Beverage Leader to orchestrate guest service excellence across venues. The role oversees production, staffing, and compliance with health, safety, and liquor regulations, while driving cost controls and service standards.

You will train and mentor Associates, manage liquor ordering, and collaborate with management to deliver memorable guest experiences in a fast-paced casino environment.

Qualifications

• 3+ years in progressive Food & Beverage operations, with 2+ years in supervisory roles.
• 1 year alcohol service experience; wine service preferred.
• Serv-Safe Certification preferred; certification required within 1 year.
• Alcohol Awareness Certification within 2 months.

Responsibilities

• Enforce performance standards and policies in the venue.
• Ensure compliance with health, liquor, safety regulations.
• Train and evaluate Associates to meet guest service standards.
• Manage liquor control and venue ordering.
• Maintain open communication and lead shifts.
• Support management with budgeting and cost controls.

Skills

Guest service

Leadership

Budget management

Job description

Grand Casino Mille Lacs & Hinckley is seeking a seasoned Food & Beverage Leader to orchestrate guest service excellence across venues. The role oversees production, staffing, and compliance with health, safety, and liquor regulations, while driving cost controls and service standards.

You will train and mentor Associates, manage liquor ordering, and collaborate with management to deliver memorable guest experiences in a fast-paced casino environment.