Beverage Shift Leader — Elevate Guest Experience

Grand Casino Mille Lacs & Hinckley; Hinckley (MN); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Health benefits

401k

Tuition reimbursement

Birthday gifts

Anniversary gifts

Job summary

Grand Casino Mille Lacs & Hinckley is seeking a Beverage Shift Supervisor to oversee bar operations, drink preparation, and team leadership on shift. You will ensure quality, consistency, and excellent guest service while managing inventory and schedules in a fast-paced environment.

The role requires strong beverage knowledge, a track record in supervisory roles, and the ability to mentor staff. Compliance with health, safety, and gaming regulations is essential.

Qualifications

• Three (3) years of progressive Food & Beverage experience in a beverage service role, including a strong working knowledge of beverages, cocktails, and drink preparation techniques; or comparable experience in a related service-focused environment.
• Two (2) years of supervisory or managerial experience, preferably in hospitality with an emphasis on Food & Beverage; or an equivalent combination of demonstrated leadership experience gained through employment, community involvement, tribal organizations, military service, volunteer activities, training responsibilities, or other comparable experiences.
• Previous supervisory or leadership experience in a fast-paced hospitality environment.
• Serv-Safe Certification. Training is provided for the certification that is required within one (1) year of placement.
• Alcohol Awareness training. Training is provided for the certification that is required within 2 months of employment.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Responsibilities

• Oversee all aspects of beverage service, including bar operations, drink preparation, and maintaining an inviting and well-stocked bar area.
• Ensure that beverages are prepared and served according to established recipes, quality standards, and presentation guidelines.
• Monitor inventory levels of beverages, ingredients, and supplies, and collaborate with the procurement team to maintain optimal stock levels.
• Ensure compliance with all applicable health, safety, and sanitation regulations related to beverage service.
• Lead and supervise the beverage team, providing guidance, training, and performance feedback to maintain a skilled and motivated team.
• Foster a positive work environment, encouraging teamwork, open communication, and a strong commitment to delivering exceptional customer service.
• Schedule and organize the team's shifts to ensure adequate coverage, efficient workflow, and exceptional service during peak hours.
• Lead by example, demonstrating a strong work ethic, professionalism, and a customer-centric mindset.
• Provide exceptional customer service, interacting with Guests in a friendly, engaging, and knowledgeable manner.
• Address Guest inquiries, concerns, and complaints promptly and professionally, striving to exceed their expectations.
• Continually monitor Guest satisfaction, seeking opportunities to enhance the beverage experience and resolve any issues that may arise.
• Train and educate beverage team members on product knowledge, drink preparation techniques, and customer service best practices.
• Keep the team informed about new beverage offerings, promotions, and any changes in recipes or procedures.
• Monitor beverage quality, consistency, and presentation, ensuring that all drinks meet or exceed the established standards.
• Conduct regular checks of equipment, cleanliness, and organization of the bar area, taking appropriate action to address any issues.
• Prepare reports on beverage sales, inventory, and other relevant metrics as required by management.
• Embrace any additional duties as assigned, contributing to the overall success of the team and the organization.

Skills

Beverage service expertise

Supervisory experience

Guest service excellence

Knowledge of recipes & presentation

Leadership & training

Education

Serv-Safe Certification

Alcohol Awareness training

Gaming license readiness

Job description

Grand Casino Mille Lacs & Hinckley is seeking a Beverage Shift Supervisor to oversee bar operations, drink preparation, and team leadership on shift. You will ensure quality, consistency, and excellent guest service while managing inventory and schedules in a fast-paced environment.

The role requires strong beverage knowledge, a track record in supervisory roles, and the ability to mentor staff. Compliance with health, safety, and gaming regulations is essential.