Venue Operations Lead: Guest Experience & Team Growth

Grand Casino Mille Lacs & Hinckley; Hinckley (MN); On-site; USD 55,000 - 85,000; Full time

Job summary

Grand Casino Mille Lacs & Hinckley is seeking a seasoned Food & Beverage Operations leader to oversee guest service and production within our venues. You will coordinate a team to ensure quality service while upholding Grand Casino’s high standards.

Ideal candidates have extensive F&B operations experience and a proven track record in supervision, staff development, and regulatory compliance. This role requires strong leadership, scheduling flexibility, and a commitment to guest satisfaction.

Qualifications

• Requires 3+ years progressive F&B operations with 2+ years supervisory/managerial experience.
• Alcohol service experience including wine service.
• Serv-Safe certification preferred and required within 12 months of placement.
• Alcohol Awareness Certification within 2 months of employment.

Responsibilities

• Enforce performance standards, policies and procedures aligned with Grand Casino mission.
• Ensure compliance with health, liquor, safety regulations and applicable laws.
• Train Associates and ensure staff compliance with guest service standards.
• Oversee liquor control and ordering for the venue.
• Maintain smooth, efficient venue operations to maximize guest satisfaction.
• Review personnel actions and manage staffing, transfers, promotions and discipline.
• Maximize cost effectiveness through budget, labor and revenue benchmarks.
• Address guest grievances promptly and effectively.
• Maintain cash handling and variance procedures.
• Provide performance feedback and develop staff skills.
• Communicate operational deficiencies to Management and propose improvements.
• Set priorities for team members and assist as needed.
• Uphold Grand Casino internal controls and policies.
• Maintain venue equipment and appearance per standards.
• Foster open communication through meetings and briefings.
• Fulfill any other duties as assigned.

Skills

Trustworthy relationships

Organized

Flexible scheduling

Leadership

Guest service orientation

Communication

Education

Serv-Safe Certification

Alcohol Awareness Certification

Job description

Grand Casino Mille Lacs & Hinckley is seeking a seasoned Food & Beverage Operations leader to oversee guest service and production within our venues. You will coordinate a team to ensure quality service while upholding Grand Casino’s high standards.

Ideal candidates have extensive F&B operations experience and a proven track record in supervision, staff development, and regulatory compliance. This role requires strong leadership, scheduling flexibility, and a commitment to guest satisfaction.