QMS Engineer III

Universal Instruments; Town of Conklin (NY); On-site; USD 85,000 - 95,000; Full time

Job summary

Universal Instruments is seeking an experienced quality leader to uphold and advance our Quality Management System and ISO 9001:2026 standards. You will drive continuous improvement, lead internal audits, coordinate CAPA, and mentor teams on quality tools.

The role requires cross-functional collaboration, strong communication, and travel up to 25% regionally. Responsibilities include managing QMS processes, supporting external audits, and guiding process enhancements to improve product quality

Qualifications

• BS degree in business or technical discipline.
• Certified Lead Auditor (ISO 9001:2015) preferred; IATF16949 experience a plus.
• Strong knowledge of Quality Tools and Lean/Six Sigma methodology.
• Cross-functional project management experience.
• Excellent interpersonal, presentation, and facilitation skills.

Responsibilities

• Manage all Quality Management System processes with process owners.
• Lead internal quality audit planning, execution, and reporting.
• Facilitate external audits by Registrar and customers.
• Coordinate Corrective & Preventive Action system for timely issue resolution.
• Project manage Quality System improvements including OBQ issues.
• Drive business process improvements with cross-functional teams.
• Train employees in quality tools (8D, 5-Why, Ishikawa).
• Analyze field quality metrics to improve warranty and customer satisfaction.

Skills

Interpersonal skills

Influence at all levels

Presentation skills

Cross-functional collaboration

Education

BS degree in business or technical discipline

Associate’s degree with 8-10 years experience

Certified Lead Auditor (ISO 9001:2015)

Job description

Summary:

Responsible for upholding and improving product and process quality by analyzing data using leading-edge quality improvement tools and techniques, leading internal audits, and ensuring compliance with UIC’s Quality Management System and ISO 9001:2026 standards. Drives a Total Quality mindset by focusing on continuous improvement, customer satisfaction, and involving UIC employees in the quality process, ultimately improving product quality and efficiency.

Principal Accountabilities:

• Manages all Quality Management System processes (product development, sales order processing, material and service acquisitions, manufacturing, delivery install and acceptances, post-sale service, Advanced Process Lab, HR, Corrective Action and Preventative Action (CAPA) and Document Control) by working with the functional process owners.

• Leads internal quality audit planning, execution, and management reporting in support of ISO 9001 compliance, training and coordinating a supporting team of internal auditors.

• Facilitates external audits of Universal Instruments by our Registrar and customers as needed.

• Coordinates the Corrective & Preventative Action system to ensure timely identification, resolution, and prevention of issues or nonconformances by the appropriate department or team member.

• Project management for Quality System improvements, including out-of-box quality (OBQ) issues.

• Facilitates business process improvements by working with process owners and cross functional teams and applying appropriate methodologies.

• Trains and mentors employees and managers in the application of basic quality tools and problem-solving methods (8D, 5-Why, Ishikawa diagrams, etc.).

• Analyze Field Quality metrics relating to warranty claims and customer satisfaction to identify opportunities for improvement, escalating issues to product management as appropriate.

Minimum Requirements:

• BS degree in business or technical discipline and 5-7 years of experience, preferably in an engineering or manufacturing focus OR relevant associate’s degree and 8-10 years of experience.

• Certified Trained Lead Auditor (ISO 9001:2015); previous experience with IATF16949 preferred.

• Strong Knowledge of Quality Tools, Business Process Improvement (Lean/ Six Sigma) Methodology.

• Cross-functional project management experience preferred.

• Excellent interpersonal, presentation, and facilitation skills with ability to influence at all organizational levels.

Responsibility for Quality Procedures or Direct Product Quality:

• Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem-solving tools to continuously improve work processes.

Physical Demands:

• Requires the ability to use a computer on a frequent basis.

• Frequently required to access and manipulate various objects, tools, or controls.

• May have to remain stationary for extended periods but also needs to be mobile enough to navigate through the manufacturing floor and office work areas.

• May be required to travel regionally to our sister location up to 25% of the time.

~ What “U” Can Do For You ~

Rewards Package:

• Competitive Compensation, Bonus Strategies, 401k Retirement Contribution Matching, Health Savings Options with Monthly Company Contributions and Investment Capability, Flexible Spending Options, Objective Merits, and Relocation Assistance.

Career Development:

• Relevant Tuition, Upskilling, and Certification Reimbursement, Mentorship, Educational Institution Relations, Career Pathing.

Work/Life Balance:

• Competitive Paid Time Off, Paid Holidays, and Wellness Hours.

Health & Wellbeing:

• Comprehensive Medical, Dental, Vision, Life, Disability, Employee Assistance Plan (“EAP”) and Other Supplemental Coverage Options.

Company Culture:

• Professional and Respectful Work Environment Driven by Our “6-C’s” Core Values: Customer-Centric, Collaboration, Creativity, Character, Courage, and Community.

Universal Instruments is an EOE/M/F/Vet/Disabled employer.

Target Annual Base Salary: $85,000 – $95,000 + Robust Benefits