Applications Engineer I

Universal Instrument; Town of Conklin (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Universal Instruments in the United States seeks an entry‑level Application Engineer to support customers, the sales team, and the product group. You will learn to tailor UIBU solutions to customer needs and assist before and after a sale to ensure understanding and timely resolution.

This role involves evaluating applications, creating quotations, supporting installations, and contributing to trade shows. 0–2 years in capital goods with CAD skills (SolidWorks, PTC Creo) and MS Office are

Qualifications

• Bachelor's degree in a technical discipline and 0–2 years of experience within capital goods.
• Experience with CAD design tools such as SolidWorks and PTC Creo is preferred
• Ability to complete solutions line drawings for field sales / customers.
• Automation equipment programming and debugging aptitude is preferred.
• MS Office Suite proficiency is expected.

Responsibilities

• Review customer products and processes against UIBU solution approaches to identify potential savings.
• Collaborate with Sr. Applications Engineers to engage sales and customers on pre-sale or post-sale issues.
• Learn to evaluate priorities for product applications and modifications with respect to timelines and resources.
• Assist Sales with technical customer presentations and acceptance criteria.
• Develop quotations including development time, cost and schedule; justify with Sr. Engineering.

Skills

CAD design aptitude

Drawing interpretation

Customer interaction

Education

Bachelor's degree in a technical discipline

Tools

SolidWorks

PTC Creo

MS Office Suite

Job description

Summary

This position seeks to gain experience providing application engineering support to our customer base, sales organization and the Business Unit product team, as well as understand our customer's existing and evolving technical application needs.This role will grow to apply and adapt UIBU products to satisfy those needs.Provides support both before and after the sale, and supports all issues with and through company technical resources to insure accurate, detailed understanding and timely resolution of customer requirements.

Principal Accountabilities

• Reviews customer's products, processes against the possible UIBU solution approaches and identifies projected savings based upon use of proposed equipment.
• Works with Sr. Applications Engineers to engage sales and customers on pre-sale or post-sale product and process application issues; With the customer, evaluates feasibility and alternatives.
• This role will learn to evaluate priority of requested product applications/modifications, as they relate to customer expectations and timing, as well as product team resource availability.
• Assists Sales with technical customer presentations, and customer acceptance criteria.
• Participating with the engineering review team to determine if requested product applications or modifications are feasible; If so, drives sales to enter RFQ.If not, responds to customer and sales person with alternatives.
• Learning to develop quotations, including development time, cost and schedule.
• Assists Sr. Engineering with justification of product applications/modifications quotations to the customer.
• Participates in developing solutions working with the design teams and work with supply chain to procure the materials necessary to manufacture applications tooling.
• Assembles and test applications tooling and integrates into base machines.
• Supports installation to ensure machines and equipment are installed and function to customer specifications.
• Participates in trade shows and technical seminars to enhance Universal's reputation for product capability.

Minimum Requirements

• Bachelor's Degree in a technical discipline and 0-2 years of experience within capital goods, preferably sale or support of automated assembly or test solutions.
• Experience with CAD design tools such as SolidWorks and PTC Creo is preferred
• Ability to complete solutions line drawings for field sales / customers.
• Automation equipment programming and debugging aptitude is preferred.
• MS Office Suite proficiency is expected.

Responsibility for Quality Procedures or Direct Product Quality

• Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem solving tools to continuously improve work processes.

Physical Demands

• Ability to use a computer on a frequent basis.
• Ability to understand and interpret detailed documents and drawings.
• Must be able to communicate clearly with fellow colleagues and in giving presentations.
• Ability to travel to customer sites or technical conferences approximately 25% of the time.

Universal Instruments is an EOE/M/F/Vet/Disabled employer.

Target Annual Base Pay:$70,000 - $75,000 + Robust Benefits

What U Can Do For You

Rewards Package

• Competitive Compensation, Bonus Strategies, 401k Retirement Contribution Matching, Health Savings Options with Monthly Company Contributions and Investment Capability, Flexible Spending Options, Objective Merits, and Relocation Assistance.

Career Development

• Relevant Tuition, Upskilling, and Certification Reimbursement, Mentorship, Merit System, Educational Institution Relations.

Work/Life Balance

• Competitive Paid Time Off, Paid Holidays, and Wellness Hours.

Health & Wellbeing

• Comprehensive Medical, Dental, Vision, Life, Disability, Employee Assistance Plan (“EAP”) and Other Supplemental Coverage Options.

Company Culture

• Professional and Respectful Work Environment Driven by Our “6-C’s” Core Values: Customer-Centric, Collaboration, Creativity, Character, Courage, and Community.