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Universal Instruments, A Delta Group Company, is seeking a Quality leader to uphold and improve product and process quality by analyzing data and leading internal audits under ISO 9001:2015. This role drives a Total Quality mindset, coordinating CAPA and training staff, partnering with process owners to boost quality and efficiency.
The position focuses on cross-functional collaboration, process improvement, and customer satisfaction, with a comprehensive benefits package and a base salary range
Summary:
Responsible for upholding and improving product and process quality by analyzing data using leading-edge quality improvement tools and techniques, leading internal audits, and ensuring compliance with UIC's Quality Management System and ISO 9001:2026 standards. Drives a Total Quality mindset by focusing on continuous improvement, customer satisfaction, and involving UIC employees in the quality process, ultimately improving product quality and efficiency.
Principal Accountabilities:
Manages all Quality Management System processes (product development, sales order processing, material and service acquisitions, manufacturing, delivery install and acceptances, post-sale service, Advanced Process Lab, HR, Corrective Action and Preventative Action (CAPA) and Document Control) by working with the functional process owners.
Leads internal quality audit planning, execution, and management reporting in support of ISO 9001 compliance, training and coordinating a supporting team of internal auditors.
Facilitates external audits of Universal Instruments by our Registrar and customers as needed.
Coordinates the Corrective & Preventative Action system to ensure timely identification, resolution, and prevention of issues or nonconformances by the appropriate department or team member.
Project management for Quality System improvements, including out-of-box quality (OBQ) issues.
Facilitates business process improvements by working with process owners and cross functional teams and applying appropriate methodologies.
Trains and mentors employees and managers in the application of basic quality tools and problem-solving methods (8D, 5-Why, Ishikawa diagrams, etc.).
Analyze Field Quality metrics relating to warranty claims and customer satisfaction to identify opportunities for improvement, escalating issues to product management as appropriate.
Minimum Requirements:
BS degree in business or technical discipline and 5-7 years of experience, preferably in an engineering or manufacturing focus OR relevant associate’s degree and 8-10 years of experience.
Certified Trained Lead Auditor (ISO 9001:2015); previous experience with IATF16949 preferred.
Strong Knowledge of Quality Tools, Business Process Improvement (Lean/ Six Sigma) Methodology.
Cross-functional project management experience preferred.
Excellent interpersonal, presentation, and facilitation skills with ability to influence at all organizational levels.
Responsibility for Quality Procedures or Direct Product Quality:
Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem-solving tools to continuously improve work processes.
Physical Demands:
Requires the ability to use a computer on a frequent basis.
Frequently required to access and manipulate various objects, tools, or controls.
May have to remain stationary for extended periods but also needs to be mobile enough to navigate through the manufacturing floor and office work areas.
May be required to travel regionally to our sister location up to 25% of the time.
Universal Instruments is an EOE/M/F/Vet/Disabled employer.
Target Annual Base Salary: $85,000 - $95,000 + Robust Benefits
~ What U Can Do For You ~
Rewards Package:
Competitive Compensation, Bonus Strategies, 401k Retirement Contribution Matching, Health Savings Options with Monthly Company Contributions and Investment Capability, Flexible Spending Options, Objective Merits, and Relocation Assistance.
Career Development:
Relevant Tuition, Upskilling, and Certification Reimbursement, Mentorship, Educational Institution Relations, Career Pathing.
Work/Life Balance:
Competitive Paid Time Off, Paid Holidays, and Wellness Hours.
Health & Wellbeing:
Comprehensive Medical, Dental, Vision, Life, Disability, Employee Assistance Plan ("EAP") and Other Supplemental Coverage Options.
Company Culture:
Professional and Respectful Work Environment Driven by Our "6-C's" Core Values: Customer-Centric, Collaboration, Creativity, Character, Courage, and Community.