QLO Program Manager

ddrcco; Lakewood (CO); Hybrid; USD 61,000 - 67,000; Full time

Job summary

DDRC is seeking a Program Manager for Group Homes in a Central, hybrid Colorado setting. You will lead residential services, supervise staff, and ensure person-centered supports while maintaining compliance with regulations and budgets.

You will foster teamwork, coach staff, manage daily operations, and partner with individuals and families to implement goals in home environments where people flourish.

Qualifications

• Bachelor's degree in human services, social work, psychology, or related field or equivalent experience.
• Minimum of two (2) years of experience supporting individuals with IDD or in a related field.
• At least one (1) year of supervisory or leadership experience required.
• Must meet criminal background and CAPS eligibility requirements.
• Knowledge of regulatory requirements (HCPF, CDPHE, CMS, HIPAA).

Responsibilities

• Leads and oversees Group Home services to ensure regulatory compliance.
• Collaborates with individuals, families, and support teams to align with goals.
• Monitors safety and person-centered planning across homes.
• Supervises and supports staff teams, including hiring and scheduling.
• Provides training and coaching on household expectations and documentation.
• Oversees budgets, staffing, supplies, and operations.
• Maintains accurate documentation and records for compliance.
• Addresses performance, compliance, and service delivery concerns.
• Responds to incidents to ensure health and continuity of supports.

Skills

Supervision

Communication skills

Organizational skills

Problem-solving

Team leadership

MS Office

Travel ability

Education

Bachelor's degree in human services, social work, psychology, or related field

Tools

Microsoft Office Suite

Job description

Join a Mission That Matters

The Program Manager for Group Homes under QLO is an opportunity to lead meaningful, person-centered residential services while building and supporting strong teams across each home. This role is ideal for a hands-on, collaborative leader who is energized by supervision, coaching, and developing staff so they feel confident, supported, and prepared to provide high-quality services rooted in dignity, choice, safety, and community connection.

In this position, the Program Manager has the chance to make a visible impact by strengthening the culture and consistency of each home through active supervision, relationship-building, and staff development. The work is dynamic and rewarding, offering the opportunity to guide teams through daily problem-solving, support individuals and their support networks, and create home environments where both staff and the people receiving services can thrive.

Compensation: $60,750 to $66,825 annually

Supervisory Responsibilities: GRSS Employees

Location: Central, Hybrid; community-based with local travel required to Group Homes and community settings

Schedule: Full-time Monday – Thursday 8:00 AM – 5:00 PM; flexibility required, including evenings, weekends, and participation in on-call rotation

Essential Functions:

• Leads and oversees Group Home services to ensure compliance with regulatory, contractual, HCPF, CDPHE, DDRC, and other applicable governing body requirements.
• Works collaboratively with individuals receiving services and their chosen support team to understand the person's goals and preferences, ensure appropriate service matching, identify changing needs, and develop person-centered transition plans that support successful outcomes.
• Monitors residential settings to ensure homes are safe, stable, welcoming, and aligned with each individual's preferences, choices, and personal goals.
• Supervises and supports staff teams assigned to each group home, including hiring, onboarding, scheduling support, performance guidance, and coordination of daily operations.
• Provides training, coaching, and direct oversight to ensure employees understand household expectations, individual support needs, documentation requirements, and regulatory responsibilities.
• Oversees household budgets, staffing patterns, supply needs, and home operations to support safe, effective, and fiscally responsible services.
• Maintains accurate and timely documentation, service records, staffing records, training records, and household records to support compliance, person-centered planning, and program oversight.
• Addresses staff performance issues, compliance concerns, documentation gaps, service delivery concerns, and household needs affecting health, safety, quality, or continuity of care.
• Responds to incidents, concerns, and crises to ensure health, safety, and continuity of person-centered supports.

Additional Responsibilities:

• Exhibits a positive and professional attitude, embraces feedback, adapts to change, and contributes to a culture of mutual respect, accountability, and excellence
• Maintains staffing and coverage plans to support continuity of care during planned and unplanned absences across assigned group homes.
• Collaborates with individuals, families, guardians, case management, direct support staff, and interdisciplinary team members regarding client needs, residential services, staffing supports, documentation, and program requirements.

Qualifications & Skills:

• Bachelor's degree in human services, social work, psychology, or related field preferred (or equivalent experience)
• Minimum of two (2) years of experience supporting individuals with IDD or in a related field
• At least one (1) year of supervisory or leadership experience required
• Ability to meet the travel requirements of the position.
• Must meet criminal background and CAPS eligibility requirements.
• Maintain current training requirements as defined in rules and regulations and assigned by DDRC
• Strong understanding of person-centered practices and HCBS Final Rule
• Commitment to self-determination, inclusion, and human rights
• Ability to promote independence, informed choice, and self-advocacy
• Knowledge of regulatory requirements (HCPF, CDPHE, CMS, HIPAA)
• Excellent organizational, problem-solving, and decision-making skills
• Ability to build partnerships and connect individuals to community resources
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a dynamic environment
• Proficiency in Microsoft Office applications and web‑based systems to support documentation, communication, and electronic recordkeeping.

Work Environment:

The following describes the general work environment, including possible physical expectations of the role, which may be performed with or without reasonable accommodation:

• This position operates in a hybrid, community‑based environment, including office settings, group homes, and community locations.
• The role may involve movement within office, residential, and community settings, including occasional bending, reaching, or positioning related to program oversight and support.
• Work may require alternating between periods of sitting, standing, and movement throughout the workday.
• The role may involve responding to emergencies or crises in coordination with program protocols and support systems.

DDRC is an Equal Opportunity Employer. DDRC employees are protected from discrimination on basis of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law. DDRC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).

This job description is not exhaustive and may be revised, with or without notice, based on funding, program needs, or organizational requirements. Additionally, job descriptions are subject to annual review and revision, as needed, to maintain accuracy, regulatory compliance, and alignment with operational requirements. Changes will not be discriminatory, retaliatory, or violate laws like the Americans with Disabilities Act (ADA).