QA Warranty Coordinator

Kyungshin-Lear Sales and Engineering LLC; Montgomery (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

Kyungshin-Lear Sales and Engineering LLC in Montgomery, AL is seeking a Warranty Claim Coordinator to oversee claim activity between customers, engineering and KLSE manufacturing plants. You will ensure adherence to customer quality policies and communicate requirements clearly.

The role emphasizes analyzing field claims, supporting root cause investigations, and preparing refutations of invoices from HMMA, KaGA, and module companies.

Qualifications

• Bachelor’s degree in related field or equivalent.
• Four to six years related experience or equivalent.
• Proficient in Microsoft Office Word, Excel and PowerPoint.
• Strong organizational, problem-solving, and analytical skills.
• Effectively manage priorities and workflow.

Responsibilities

• Coordinate Warranty Claim activity between the customer, Engineering and KLSE MFG Plants.
• Knowledgeable of customer’s quality policy to ensure customer satisfaction.
• Communicate customer concerns and requirements as needed.
• Monitor field claim status (HMMA, KaGA and module company).
• Attend field claim investigation and improvement activity per customer request.
• Work with KLSE plant staff to consider root cause and counter measure for field claim issues.
• Analyze and refute field claim invoices from HMMA, KaGA and module company.
• Performs other duties as assigned by Quality Management Team.

Skills

Organizational skills

Analytical skills

Problem-solving

Prioritization

Experience: 4-6 years

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

About the role

Coordinate Warranty Claim activity between the customer, Engineering and KLSE MFG Plants.

Responsibilities

• Knowledgeable of customer’s quality policy to ensure customer satisfaction.
• Communicate customer concerns and requirements as needed.
• Responsible for monitoring field claim status (HMMA, KaGA and module company).
• Attend field claim investigation and improvement activity per customer request.
• Work with KLSE plant staff to consider root cause and counter measure for field claim issues.
• Responsible for analysis and refutation of field claim invoice from HMMA, KaGA and module company.
• Performs other duties as assigned by Quality Management Team.

Essential Skills

• Bachelor’s degree (B.A. /B.S.) in related field or equivalent.
• Four to six years related experience or equivalent.
• Proficient in Microsoft Office Word, Excel and PowerPoint.
• Strong organizational, problem-solving, and analytical skills
• Effectively manage priorities and workflow.

Preferred Skills

• Automotive background preferred not required.
• Specifically, vehicles with defects.