Senior Warranty Claims Analyst

Kawasaki; Lake Forest (CA); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic team at an established industry player where you will play a crucial role in managing warranty claims. This position involves approving and processing claims, training dealers, and enhancing your technical knowledge of products. You will be responsible for ensuring timely resolution of claims while documenting all necessary information accurately. If you possess strong communication skills, attention to detail, and a passion for providing excellent support, this opportunity is perfect for you. Contribute to a collaborative environment and make a significant impact on the warranty process.

Qualifications

• High school diploma required; Bachelor's preferred with 5 years in warranty claims.
• Excellent communication and organizational skills are essential.

Responsibilities

• Approve, amend, or deny warranty claims following established guidelines.
• Train dealers on warranty claim filing procedures via various communication methods.

Skills

Oral Communication

Written Communication

Detail Orientation

Time Management

Team Collaboration

Education

High School Diploma or GED

Bachelor's Degree (BA/BS)

Tools

Cognos BI

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Job description

Job Responsibilities:

1. Effectively utilizes experience to approve, amend, or deny all warranty claims while following guidelines set forth in the Warranty Policy & Procedures Manual.
2. Ensures proper follow-through and resolution on all claims to conclusion.
3. Assists dealers in handling unsettled claims.
4. Trains dealers in warranty claim filing procedures over phone/e-mail/Zoom, etc.
5. Accurately documents comments pertaining to each claim into the Warranty System.
6. Adheres to the departmental goal response time of 2-3 business days.
7. Reviews warranty claims history for dealers upon request.
8. Consistently builds own technical knowledge of AKM products to increase dealers’ organizational and technical support needs.
9. Uses Cognos BI software to query product registration and warranty claim information when needed to support processing duties.
10. Receives, examines and documents all parts and accessories returned under a dealer warranty claim.
11. Assists in reviewing campaign bulletins and provides feedback as it pertains to dealer warranty claims.
12. Identifies, documents, and tests process improvements on the warranty system to ensure the system is efficient and accurate.
13. Serves as back up to other warranty team members that may include the following tasks:
1. Processes product registrations, customer updates, vehicle status changes, labor rate updates, and KPP extended service contract sales.

Education and Experience:

High school diploma or general education degree (GED) is mandatory; a Bachelor's degree (BA/BS) or equivalent from a four-year college is preferred; and minimum five (5) years related experience and/or training in a warranty claims environment; or equivalent combination of education and experience.

Skills and Qualifications:

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability required.

• Exhibits excellent oral and written communication skills.
• Demonstrates the ability to successfully prioritize and organize multiple, competing tasks.
• Extremely detail and deadline oriented.
• Brings energy and enthusiasm to group or team efforts.
• Solid knowledge and experience working with Microsoft’s Word, Excel, PowerPoint, and Access software.