QA Lead - Workforce Programs & Compliance

Career Team; Crockett (TX); On-site; USD 49,000 - 53,000; Full time

Job summary

Career Team is seeking a qualified Quality Assurance Manager in Deep East Texas to lead the QA team, implement a comprehensive QA plan, and ensure compliance across all workforce programs. The role requires travel to Workforce Solutions Centers and close collaboration with senior leadership.

You will supervise QA specialists, ensure policy adherence (WIOA/TANF/SNAP), and drive process improvements while maintaining high standards of confidentiality and service quality.

Qualifications

• Bachelor's degree or higher, or an equivalent combination of education and experience.
• Experience managing and supervising staff in a similar capacity.
• Experience with quality assurance, monitoring, or compliance in a workforce or grant-funded setting.
• Highly knowledgeable about workforce programs such as WIOA, TANF, and SNAP, and the state system Work In Texas.
• Strong analytical and problem-solving skills, with the ability to make well-thought-out decisions.
• MS Word and Excel skills at a minimum, and the ability to learn specialized databases and software systems.
• Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive.
• A Valid Driver's License

Responsibilities

• Manage and monitor the quality assurance aspects of all workforce programs.
• Supervise the local Quality Assurance Specialists and provide relevant training to keep the team knowledgeable on compliance and contractual obligations.
• Understand the policies and procedures specific to the programs and to Texas state policy, and ensure all team members are well-versed in these guidelines.
• Collaborate with Corporate Quality Assurance Associates and local Quality Assurance staff to facilitate training that expands staff knowledge of policy and compliance.
• Provide insight and recommendations for process improvements to enhance program and service quality.
• Communicate issues detrimental to service quality to leadership for resolution.
• Review enrollments, funding requests, and case notes in Work In Texas and provide feedback and corrections to staff in a timely manner.
• Assist with monitoring, quality reviews, and yearly audits to maintain compliance and program integrity.
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

Skills

Staff supervision

Quality assurance

Workforce programs knowledge (WIOA/TAN

Analytical thinking

MS Word & Excel

Policy & compliance

Driver's license

Education

Bachelor's degree or higher

Job description

Career Team is seeking a qualified Quality Assurance Manager in Deep East Texas to lead the QA team, implement a comprehensive QA plan, and ensure compliance across all workforce programs. The role requires travel to Workforce Solutions Centers and close collaboration with senior leadership.

You will supervise QA specialists, ensure policy adherence (WIOA/TANF/SNAP), and drive process improvements while maintaining high standards of confidentiality and service quality.