Quality Assurance Specialist

Career-Team-36cf2150; Jasper (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

Dental benefits

Paid time off

Job summary

Career Team in Texas is seeking a Quality Assurance Specialist to conduct case file reviews, monitor data integrity, and ensure program compliance with contract requirements.

Under the Quality Assurance Manager, you will identify deficiencies, support corrective action, and prepare QA reports and dashboards for project leadership. This onsite role requires attention to detail, strong organizational skills, and a commitment to confidentiality.

Qualifications

• Bachelor's degree or equivalent education and experience.
• 2+ years of quality assurance, monitoring, or case management.
• Knowledge of WIOA, TANF, and/or SNAP eligibility requirements.
• Strong attention to detail and organizational/analytical skills.
• MS Excel proficiency and ability to learn databases.

Responsibilities

• Conduct regular reviews of participant case files for accuracy and compliance.
• Monitor data in Work In Texas and other systems for timeliness and accuracy.
• Identify deficiencies, document findings, and recommend corrective action.
• Provide internal monitoring, second reviews, and oversight of program activities.
• Assist with preparation for program monitoring and audits.
• Support development and improvement of policies and quality management practices.
• Maintain confidentiality and integrity of participant information.

Skills

Attention to detail

Organizational skills

Analytical thinking

Communication skills

Time management

MS Excel proficiency

Data accuracy

Education

Bachelor's degree or equivalent experience

Master's degree or MBA

Tools

MS Excel

Google Sheets

Job description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE: Quality Assurance Specialist

REPORTS TO: Quality Assurance Manager

LOCATION: Deep East Texas Workforce Development Area

EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee

Career Team is looking to hire a Quality Assurance Specialist responsible for conducting case file reviews, monitoring data integrity, and ensuring program compliance with contract requirements. This role identifies deficiencies, supports corrective action, and contributes to a culture of continuous improvement across the Deep East Texas project. Work is performed under the supervision of the Quality Assurance Manager.

Your Impact on Career Team’s Success:

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with federal WIOA/TANF, state, local, and corporate policies
• Monitor data entered into Work In Texas and other participant information systems for accuracy and timeliness
• Identify deficiencies and trends, document findings, and recommend corrective action
• Provide internal monitoring, second reviews, and oversight of program activities and requirements
• Support staff in resolving file and data issues to ensure no disallowed costs on eligibility
• Work with staff to ensure correct documents and case notes are entered into the system for all services provided to customers
• Prepare and present quality assurance reports and dashboards to project leadership
• Assist with preparation for and response to program monitoring and audits
• Support the development and continuous improvement of policies, procedures, and quality management practices
• Partner with the Quality Assurance Manager to address recurring issues through targeted staff training
• Support the invoicing and expenditure compliance relationship between the funder and the corporate fiscal team, including timely invoice corrections
• Process participant exits from the database to hard file in coordination with the leadership team
• Serve as a subject matter expert in program compliance and policy
• Maintain up-to-date knowledge of standard operating procedures and contract updates
• Maintain a high level of accuracy and confidentiality in handling participant information
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

To Qualify for This Role, You Must Have:

• Bachelor's degree, or an equivalent combination of education and experience
• 2+ years of experience in quality assurance, monitoring, compliance, or case management
• Knowledge of WIOA, TANF, and/or SNAP eligibility and documentation requirements
• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
• Computer literate with strong MS Excel skills and the ability to learn specialized databases and software systems
• Ability to work across all levels of management and staff in a dynamic team environment
• Excellent interpersonal and communication skills (oral and written)
• Exceptional time management skills to meet deadlines and complete a high volume of work with speed and accuracy
• A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality
• A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role:

• Experience conducting case file reviews or audits in a workforce development setting
• Master's or MBA degree
• Strong computer skills in MS Excel and Google Sheets
• Bilingual or multilingual

Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time

Travel: As needed

About Career Team: Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.