Quality Assurance Lead, Workforce Programs

Career Team; Center (TX); On-site; USD 49,000 - 53,000; Full time

Job summary

Career Team is seeking a Quality Assurance Manager to lead the QA program for the Deep East Texas project. You will supervise the QA team, ensure compliance with WIOA, TANF, SNAP, and Work In Texas, and drive continuous improvement in service quality.

The role reports to the Project Director and requires coordinating with leadership to implement QA plans, monitor performance, and provide training. Travel across the service area is required.

Qualifications

• Bachelor's degree or higher.
• Experience managing and supervising staff in a similar capacity.
• Experience with quality assurance, monitoring, or compliance in a workforce or grant-funded setting.
• Highly knowledgeable about workforce programs such as WIOA, TANF, and SNAP, and the state system Work In Texas.
• Strong analytical and problem-solving skills, with the ability to make well-thought-out decisions.
• Computer literate with MS Word and Excel skills, and ability to learn specialized databases and software systems.
• Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive.
• Ability to meet and exceed set goals and objectives.
• Excellent interpersonal, time management, customer service, organizational, and communication skills.
• Strong multitasking abilities and a proactive approach to tasks.
• Demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient, and maintaining a high level of confidentiality.
• A Valid Driver's License.

Responsibilities

• Manage and monitor the quality assurance aspects of all workforce programs, including WIOA, TANF, and SNAP, ensuring contracts adhere to company standards and industry regulations.
• Supervise the local Quality Assurance Specialists and provide relevant training to keep the team knowledgeable on compliance and contractual obligations.
• Understand the policies and procedures specific to the programs and to Texas state policy, and ensure all team members are well-versed in these guidelines.
• Collaborate with Corporate Quality Assurance Associates and local Quality Assurance staff to facilitate training that expands staff knowledge of policy and compliance.
• Provide insight and recommendations for process improvements to enhance program and service quality.
• Communicate issues detrimental to service quality to leadership for resolution.
• Review enrollments, funding requests, and case notes in Work In Texas and provide feedback and corrections to staff in a timely manner.
• Assist with monitoring, quality reviews, and yearly audits to maintain compliance and program integrity.
• Approach each day and task with a "ZAG" mindset.
• Other duties and projects as needed

Skills

Quality assurance

Staff supervision

Analytical skills

MS Word

Excel

Written communication

Driver's license

Education

Bachelor's degree or higher

Tools

Work In Texas

Databases

Job description

Career Team is seeking a Quality Assurance Manager to lead the QA program for the Deep East Texas project. You will supervise the QA team, ensure compliance with WIOA, TANF, SNAP, and Work In Texas, and drive continuous improvement in service quality.

The role reports to the Project Director and requires coordinating with leadership to implement QA plans, monitor performance, and provide training. Travel across the service area is required.