QA Lead - CRM, Personalization & Loyalty

General Mills, Inc; Minneapolis (MN); Remote; USD 119,000 - 160,000; Full time

Job summary

An established industry player is seeking a QA Lead to enhance its CRM, Personalization & Loyalty initiatives. This role involves leading test planning, developing automation frameworks, and ensuring quality standards across multiple platforms, including Salesforce and Google Cloud. The ideal candidate will bring extensive experience in quality assurance and agile methodologies, working collaboratively with diverse teams to deliver exceptional user experiences. Join a forward-thinking company that values innovation, teamwork, and personal growth, and be part of a mission to create food that the world loves.

Benefits

Health Benefits

Retirement Plans

Time Off Programs

Wellbeing Support

Annual Incentive Program

Qualifications

• 7+ years in QA with experience in Salesforce and test automation.
• Expertise in Agile methodologies and defect management.

Responsibilities

• Lead test planning and execution for CRM and personalization projects.
• Define QA best practices and monitor testing metrics.

Skills

Test Planning

Test Automation

Agile Methodologies

Salesforce CRM

SQL

Defect Management

Education

Bachelor's in Computer Science

Master's in related field

Tools

JIRA

Confluence

Salesforce Marketing Cloud

Google Cloud Platform

Job description

Internet Job Listing

Employer: General Mills, Inc.
Job Title: QA Lead - CRM, Personalization & Loyalty (multiple positions)
Job Requisition: #32915 | 20330.360.7
Job Location: 1 General Mills Blvd, Minneapolis, MN 55426
Job Type: Full Time

Duties:

• Bring a quality assurance perspective to the team, ensuring appropriate integration of QA considerations throughout team processes.
• Lead test planning, test case reviews, user acceptance testing sessions, and defect management discussions.
• Detail oriented, ability to plan, organize, lead multiple projects across different Pods, control projects and tasks.
• Review and assess project requirements to ensure they are testable and meet quality standards.
• Identify and implement new tools, techniques, and processes to reduce test maintenance effort.
• Define and enforce QA best practices, processes, and consistent standards across GMI and other vendor partners.
• Stay updated on Salesforce best practices and emerging trends in quality assurance.
• Develop test plans, test cases, and test data that include cross dependencies between organizations and platforms, such as Salesforce Marketing Cloud, Salesforce Data Cloud, web/mobile applications, and Google Cloud Platform.
• Determine integrated testing solutions, analyze test coverage, and define test environment strategies utilizing best practice architecture and methodology.
• Conduct functional, regression, and End to End testing for Salesforce and its upstream and downstream applications, identifying defects, debug, troubleshoot, and track the issue to closure.
• Design and develop test automation to improve the testing process over time and as campaign efforts expand.
• Monitor and report on QA metrics, including test execution progress, defect status, and test coverage.
• Research testing methodologies to continuously evolve our testing processes.
• Manage defects; follow up and ensure that all defects are remediated, including escalations to ensure expected consumer experiences.
• Coordinate testing with other team members, subject matter experts, and end users.
• Effectively track and communicate testing status and defects.
• Position remote, work may be performed from anywhere within the United States.

Requirements:

Employer will accept a bachelor's degree or foreign equivalent in Computer Science, MIS, Engineering or related field and seven (7) years of experience in the job offered or in a quality assurance related occupation.

Position requires five (5) years of experience in the following:

• Creating test plans, test cases, and test strategy requirements.
• Designing and developing test automation frameworks or tools.
• Identifying, documenting, presenting, and reporting issues to management teams.
• Agile application (Scrum) development methodologies using agile project management like JIRA, Confluence, Test and Defect Management Tools and working directly with development teams.
• In a large, complex organization including teams with multiple geographies and across business and technology teams.
• Salesforce CRM application with clouds (Sales, Service, or Data Cloud) and testing in Salesforce Marketing Cloud, including personalization, journey builder, automation studio, email studio, segmentation of data extensions, and cloud pages.
• Testing apps and integrations with Google Cloud, Websites, emails, and back-end APIs.
• Experience with SQL, ETL, Data migration and Database testing.

Background check and drug testing required.

The salary range for this position is $119,288 - $159,135 / Annually. At General Mills we strive for each employee's pay at any point in their career to reflect their experiences performance and skills for their current role. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base salary, General Mills offers a competitive Total Rewards package focusing on your overall well-being. We are proud to offer a foundation of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.

Contact: Apply online at https://careers.generalmills.com/careers/ Please refer to job requisition number- #32915

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COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.