QA Compliance Lead | Quality Improvement & Audits | PTO

DHL Supply Chain; Glendale (AZ); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

Paid Time Off

Job summary

DHL Supply Chain is seeking a Quality Assurance Supervisor to support QA programs, audits, and regulatory compliance across the site. This role supervises hourly QA staff and coordinates with QA management on reporting and process improvements.

Responsibilities include maintaining the QA system, tracking metrics, and ensuring adherence to customer and regulatory requirements. The position emphasizes coaching, training, and daily inspections to uphold quality and service standards.

Qualifications

• Bachelors Degree preferred.
• Some knowledge of QA preferred.
• People management experience preferred.
• Sufficient computer application experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self management.

Responsibilities

• Supports maintenance and continuous improvement of the overall quality system and procedures, including audits, CAPA management, document control, and SOPs.
• Assist on regulatory, customer and 3rd party audits.
• Track, monitor, and report QA metrics for the site.
• Monitor training and development of site associates for process and regulatory compliance.
• Be a customer point of contact for QA issues as assigned.
• Support QA management with management reports and data.
• Meet regulatory requirements relevant to operations daily.
• Ensure customer service and business standards are met daily.
• Plan and conduct inspections (Gemba, Standards Confirmation) daily.
• Supervise and train hourly QA staff and associates.
• Other duties as assigned.

Skills

QA knowledge

People management

Data analysis

Communication

Training & facilitation

Self management

Education

Bachelor's degree

Job description

DHL Supply Chain is seeking a Quality Assurance Supervisor to support QA programs, audits, and regulatory compliance across the site. This role supervises hourly QA staff and coordinates with QA management on reporting and process improvements.

Responsibilities include maintaining the QA system, tracking metrics, and ensuring adherence to customer and regulatory requirements. The position emphasizes coaching, training, and daily inspections to uphold quality and service standards.