QA Supervisor: Lead Quality, Compliance & Audits

DHL Supply Chain; Litchfield Park (AZ); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

PTO

Job summary

DHL Supply Chain is seeking a Quality Assurance Supervisor to support QA programs and site compliance within the DHL Quality Management System. The role supervises hourly associates and collaborates with QA management to uphold regulatory and customer standards.

Responsibilities include CAPA management, internal audits, data analysis, training, and reporting on QA metrics. Strong communication and people management skills are essential to drive continuous improvement and daily operational

Qualifications

• Bachelor's degree preferred.
• Some knowledge of QA preferred.
• People management experience preferred.
• Sufficient computer application experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self management.

Responsibilities

• Supports maintenance and continuous improvement of the overall quality system, including CAPA management, internal quality audits, quality self-assessments, change control, document control, and SOPs.
• Provide support on regulatory, customer, and 3rd party audits.
• Track, monitor, and report QA metrics for the site.
• Monitor training and development of site associates to ensure process compliance.
• Be a customer point of contact for QA issues as assigned.
• Partner with QA management to develop and maintain regular management reports.
• Ensure regulatory requirements are met daily.
• Ensure customer service and business standards are met daily.
• Plan, conduct, and act on inspection processes daily.
• Supervise, coach, and train hourly QA staff.
• Other duties as assigned.

Skills

Data analysis

Written and verbal communication

Training and facilitation

People management

Self management

Computer applications

Education

Bachelor's degree

Job description

DHL Supply Chain is seeking a Quality Assurance Supervisor to support QA programs and site compliance within the DHL Quality Management System. The role supervises hourly associates and collaborates with QA management to uphold regulatory and customer standards.

Responsibilities include CAPA management, internal audits, data analysis, training, and reporting on QA metrics. Strong communication and people management skills are essential to drive continuous improvement and daily operational