Quality Assurance Supervisor: Lead & Coach with PTO

DHL Group; Fort Worth (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

generous PTO policy

Job summary

DHL Supply Chain in the United States seeks a Quality Assurance Supervisor to oversee a specific QA program and quality control activities ensuring site compliance with the DHL Quality Management System and customer and regulatory requirements.

This role directly supervises hourly associates in QA, supports audits, tracks metrics, and partners with QA leadership to drive continuous improvement while maintaining service and regulatory standards.

Qualifications

• Bachelors Degree, preferred.
• Some knowledge of QA, preferred.
• People management experience, preferred.
• Sufficient computer application experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self management.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis
• Ensure customer service and business standards requirements are met daily
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
• Other duties as assigned

Skills

QA knowledge

People management

Communication

Data analysis

Training

Self-management

Computer skills

Education

Bachelor's Degree, preferred

Job description

DHL Supply Chain in the United States seeks a Quality Assurance Supervisor to oversee a specific QA program and quality control activities ensuring site compliance with the DHL Quality Management System and customer and regulatory requirements.

This role directly supervises hourly associates in QA, supports audits, tracks metrics, and partners with QA leadership to drive continuous improvement while maintaining service and regulatory standards.