QA Associate: Patient Data & Service Excellence

Prism Medical Products, LLC; Elkin (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Company holidays

Paid time off

Education assistance

Community involvement opportunities

Employee engagement programs

Job summary

Prism Medical Products, LLC is seeking a Quality Assurance Associate for an in-office role in Elkin, NC. You will audit patient records, evaluate data accuracy, monitor processes, and collect patient feedback to uphold Prism's standards of quality and service.

The position emphasizes attention to detail, collaboration, and continuous improvement. The ideal candidate is detail-oriented, organized, and comfortable in a fast-paced setting where accuracy and professionalism are essential.

Qualifications

• High School Diploma or equivalent.
• Minimum six months of experience in a customer-focused or customer service environment.
• Strong attention to detail and commitment to quality.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong computer navigation and data-entry skills.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong organizational and problem-solving abilities.

Responsibilities

• Audit new and existing patient files to ensure data integrity, accuracy, and completeness.
• Conduct patient satisfaction surveys and document patient feedback, with outreach as a key duty.
• Review audit findings and identify trends for follow-up or process improvement.
• Navigate internal systems to locate, retrieve, and validate information for auditing.
• Communicate effectively with team members, leadership, and partners via phone, email, and collaboration tools.
• Support administrative and quality-related projects as assigned.
• Collaborate with colleagues across departments to support quality initiatives.
• Maintain professionalism when handling sensitive or challenging situations.
• Ensure compliance with company policies and quality standards.
• Identify opportunities to contribute beyond assigned responsibilities and drive improvements.
• Participate in cross-training and provide support to other areas as needed.
• Work independently and collaboratively on assigned projects and initiatives.
• Perform additional duties and special projects as assigned.

Skills

Attention to detail

Communication

Multitasking

Data entry

MS Office

Organization

Problem-solving

Education

High School Diploma

Associate's degree

Bachelor's degree

Tools

MS Office Suite

Job description

Prism Medical Products, LLC is seeking a Quality Assurance Associate for an in-office role in Elkin, NC. You will audit patient records, evaluate data accuracy, monitor processes, and collect patient feedback to uphold Prism's standards of quality and service.

The position emphasizes attention to detail, collaboration, and continuous improvement. The ideal candidate is detail-oriented, organized, and comfortable in a fast-paced setting where accuracy and professionalism are essential.