Client Relations Associate - Customer Service - Monday- Friday 9a-6p : Elkin, NC

Prism; Elkin (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

3 weeks PTO

Paid holidays

Health benefits options

401k match

Job summary

PRISM is hiring a Client Relations Associate to support patient care and inquiries in Elkin, NC. This role handles inbound and outbound calls, navigates patient records, and ensures high-quality service throughout every interaction.

The position emphasizes teamwork, accuracy, and compassionate communication, with comprehensive training and employee benefits. You will contribute to a patient‑centered experience across multiple channels.

Qualifications

• Excellent verbal and written communication skills are required.
• Ability to handle fast-paced environment and multi-task effectively.
• Proficiency with Microsoft Office and Outlook is essential.
• Experience in a medical or patient care setting is a plus.

Responsibilities

• Navigate operations software to retrieve patient information for each interaction.
• Manage inbound and outbound calls with courtesy and efficiency.
• Provide product and service information to patients and refer internal contacts as needed.
• Maintain rapport with patients and ensure high level of client satisfaction.
• Support administrative tasks and assist management as needed.

Skills

Verbal communication

Written communication

multitasking

Customer service

Education

High School Diploma or equivalent

Associates or Bachelor Degree preferred

Tools

Microsoft Outlook

Microsoft Office

Job description

Client Relations Associate - Customer Service - Monday- Friday 9a-6p : Elkin, NC

Join us at PRISM for an exciting new career opportunity!

Caring Team Environment where YOU matter

If you're looking for a career that

• Satisfies your interest in the medical field with values centered around patient care
• Gives you a stable, Monday through Friday schedule
• Provides unmatched training so you are confident in your ability to help others
• Offers opportunities to help patients and make a difference in other lives everyday

then PRISM is the right match for you!

We offer you:

• A competitive pay
• 3 Weeks of Paid Time Off that begins accruing your first month of employment!
• Paid Holidays - eligible upon hire!
• A comprehensive list of health benefits options to choose from
• Employer match to 401k contributions
• Robust training programs on professional, technical and leadership skills
• Employee Referral Program
• Education Reimbursement
• Community outreach opportunities

and more!

Founded in 2006 and headquartered in Elkin, North Carolina, PRISM is a nationwide provider of specialty home medical supplies with a core competency in advanced wound care products. Most recently, Henry Schein, Inc. the worlds largest provider of health care solutions to office-based dental and medical practitioners, announced the acquisition of a majority ownership position in Prism Medical Products, LLC (PRISM). PRISM serves a broad and loyal referral network of nationally affiliated and independently operated wound care clinics, as well as specialist practices and clinics in primary care, ostomy, podiatry, rehabilitation and physical therapy, general and plastic surgery, dermatology, and vascular medicine. PRISM enjoys strong referral retention rates as well as high marks for customer satisfaction.

We continue to be a fast-growing home medical supply company that serves our community. Consistently delivering our special recipe of quality and reliable service for all patients, medical facilities, and vendors has made us a unique presence nationwide. We are a valued and trusted health care partner.

The Client Relations Associate handles a wide variety of client inquiries; provides issue resolutions, consistent client communication, and the overall goal being client satisfaction. This member handles inbound and outbound phone inquiries asking probing questions to identify and resolve patient needs. Assist clients with their various issues via different communication channels. This member helps build a strong relationship between the business and its clients and potential clients.

Essential Responsibilities and Tasks

1. Proficiently navigate current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
2. Proficient use within Microsoft Outlook applications and how it's relative to our operations and ability to service our customers with high level client care.
3. Be knowledgeable of all products we provide to our patients and excellent ability to navigate all resources available; categories, properties, coverage, monthly allowable, etc, while on the phone with clients.
4. Know Prism's scope of service and the geographic areas we operate within.
5. Establish an appropriate rapport with patients through highly effective communication style and leave clients with positive memorable experiences.
6. Manage large amounts of inbound and outbound calls in a timely and courteous manner.
7. Effectively navigate Medicare, private insurance, and Medicaid patient files; properly and efficiently make independent determinations accordingly to completely comprehend the patient file, while on the phone with clients.
8. Proficiently navigate current Operations and specific Client Relations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
9. Provide the proper correspondence to referring internal contacts with respect to the patient file.
10. Assist management with administrative tasks as needed.
11. Ability to identify opportunities to provide product enhancements as they arise.
12. Be a team player and assist others in their duties when needed.
13. Adhere to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately.
14. Perform other duties and projects as requested by management.
15. Effectively communicate in all streams of contact with our clients: Medchat, Email, Text, and Phones.
16. Ability to maintain designated KPI inside of workflow and inbound and outbound phone focus daily

Education/Experience/Knowledge Requirements

• High School Diploma or equivalent, Associates or Bachelor Degree preferred
• Successful completion of 90 days of employment
• Exceptional verbal and written communications skills
• Ability to handle fast paced environment and multi task
• Working knowledge of Microsoft Office and Microsoft Outlook

Physical Requirements

• In an 8 hour day the employee infrequently lifts/carries 15 Lbs or less
• In an 8 hour day the employee stands/walks for less than 2 hours
• In an 8 hour day the employee sits 6+ hours

About the Organization

PRISM Home Medical Supply Specialists provides seamless delivery of wound care, urological and ostomy supplies. PRISM is one of the fastest growing Home Medical Supply Specialists in the industry and has a reputation of excellence for dedicated service to patients, health care professionals and industry partners.

PRISM welcomes talented, motivated, and progressive-thinking professionals to contribute to the company's reputation of excellence! As one of the fastest growing companies in the industry, PRISM offers employees the opportunity to establish a growing and successful career. PRISM's comprehensive training program and autonomous work environment gives individuals the ability to develop personally and professionally. As PRISM continues to grow, we are constantly looking for dynamic, top talent to add to our great team!

Equal Employment Opportunity Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

Full-Time

Days

Non-Exempt