Client Relations Associate — Patient Care & Service (Mon–Fri)

Prism; Elkin (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

3 weeks PTO

Paid holidays

Health benefits options

401k match

Job summary

PRISM is hiring a Client Relations Associate to support patient care and inquiries in Elkin, NC. This role handles inbound and outbound calls, navigates patient records, and ensures high-quality service throughout every interaction.

The position emphasizes teamwork, accuracy, and compassionate communication, with comprehensive training and employee benefits. You will contribute to a patient‑centered experience across multiple channels.

Qualifications

• Excellent verbal and written communication skills are required.
• Ability to handle fast-paced environment and multi-task effectively.
• Proficiency with Microsoft Office and Outlook is essential.
• Experience in a medical or patient care setting is a plus.

Responsibilities

• Navigate operations software to retrieve patient information for each interaction.
• Manage inbound and outbound calls with courtesy and efficiency.
• Provide product and service information to patients and refer internal contacts as needed.
• Maintain rapport with patients and ensure high level of client satisfaction.
• Support administrative tasks and assist management as needed.

Skills

Verbal communication

Written communication

multitasking

Customer service

Education

High School Diploma or equivalent

Associates or Bachelor Degree preferred

Tools

Microsoft Outlook

Microsoft Office

Job description

PRISM is hiring a Client Relations Associate to support patient care and inquiries in Elkin, NC. This role handles inbound and outbound calls, navigates patient records, and ensures high-quality service throughout every interaction.

The position emphasizes teamwork, accuracy, and compassionate communication, with comprehensive training and employee benefits. You will contribute to a patient‑centered experience across multiple channels.