Pump Repair Coordinator — End-to-End Ops

Sulzer; Santa Fe Springs (CA); Presencial; USD 75.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

15 days paid time off

12 company-paid holidays

401k plan with a 6% match

Comprehensive health plan (medical,…,d

Life, short-term & long-term disabilit

Health savings account matching

Wellness program

Employee Assistance Program

Paid paternal leave

Gym reimbursement

Descripción de la vacante

Sulzer's Los Angeles Service Center in Santa Fe Springs, CA, seeks a Repair Coordinator to own pump repair jobs from entry to delivery, coordinating with Sales, Shop, Engineering, Quality, and customers in a fast-paced environment.

You will manage a portfolio of 15–30+ concurrent jobs, prepare repair quotes and inspection reports, and ensure on-time delivery while maintaining ISO 9001 and ISO 14001/45001 standards. On-site role with cross-functional exposure.

Formación

• Minimum 3 years of experience in repair shop coordination, project coordination, customer service in industrial services, or a related operations role.
• Strong written and verbal communication skills in English; comfortable interfacing directly with industrial customers.
• Working knowledge of mechanical equipment — pumps, compressors, motors, or other rotating equipment.
• Proficient in Microsoft Office (Excel, Word, Outlook); able to read and interpret mechanical drawings and BOMs.
• Strong organizational discipline: able to manage 15–30+ concurrent jobs at different stages.
• High school diploma or equivalent; technical or engineering education a strong plus.

Responsabilidades

• Own assigned repair jobs end-to-end: order entry, scope confirmation, inspection reporting, repair execution tracking, final documentation, and on-time delivery.
• Build and issue technical proposals (inspection reports, repair quotes, supplementary scope) using the LASC standard template, in coordination with the assigned Sales Representative.
• Coordinate daily with Shop Leads and the Service Center Superintendent on job scheduling, resource allocation, parts availability, and execution priorities.
• Manage customer communication on job status, inspection findings, photos, scope changes, and revised delivery dates; schedule and confirm customer Witness and Hold Points.
• Maintain accurate job data in SAP — order status, milestones, hours, materials, costs, and delivery dates — and support backlog reviews and forecasting.
• Compile and harmonize inspection documentation: BOMs, dimensional reports, photo packages, NDE results, and final repair reports for customer delivery.
• Coordinate with Engineering on technical clarifications, non-standard repairs, and engineered solutions.
• Support Quality (ISO 9001) and EHS (ISO 14001 / 45001) procedures across the jobs you own; participate in nonconformity tracking and corrective actions when applicable.
• Coordinate logistics: inbound equipment receipt, parts procurement follow-up, and outbound shipping to the customer.

Conocimientos

Communication skills

English proficiency

Mechanical drawings

BOM interpretation

Microsoft Office

Scheduling

Educación

High school diploma

Technical/engineering education

Herramientas

SAP

Descripción del empleo

Sulzer's Los Angeles Service Center in Santa Fe Springs, CA, seeks a Repair Coordinator to own pump repair jobs from entry to delivery, coordinating with Sales, Shop, Engineering, Quality, and customers in a fast-paced environment.

You will manage a portfolio of 15–30+ concurrent jobs, prepare repair quotes and inspection reports, and ensure on-time delivery while maintaining ISO 9001 and ISO 14001/45001 standards. On-site role with cross-functional exposure.