Repair Coordinator

E524 Sulzer Pump Services (US) Inc.; Santa Fe Springs (CA); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Paid time off

12 company-paid holidays

401k with match

Health plan (medical, dental, vision)

Résumé du poste

Sulzer's Los Angeles Service Center is seeking a Repair Coordinator to own pump repair jobs from entry to final delivery. You will bridge Sales, Shop, Engineering, Quality, and customers, ensuring scope, schedule, and documentation stay aligned across a backlog of centrifugal pump repairs in the Western U.S.

Responsibilities include end-to-end job ownership, coordination with Shop Leads, and maintaining SAP data while communicating status and changes to customers.

Qualifications

• Strong written and verbal communication in English; able to interface with industrial customers (procurement, reliability, maintenance).
• Experience coordinating repair shop or similar operations; ability to manage 15–30+ concurrent jobs.
• Read and interpret mechanical drawings and BOMs; proficient with SAP/order management in a repair/service context.

Responsabilités

• Own assigned repair jobs end-to-end: entry, scope, inspection, tracking, documentation, delivery.
• Build and issue technical proposals with the Sales Rep using standard templates.
• Coordinate with Shop Leads and Service Center Superintendent on scheduling, resources, parts, and priorities.
• Manage customer communication on status, inspection findings, scope changes, and delivery dates; schedule Witness/Hold Points.
• Maintain accurate SAP data: order status, milestones, hours, materials, costs, delivery dates.

Connaissances

Communication in English

Customer interaction

Organization

Formation

High school diploma

Engineering education a plus

Outils

SAP

MS Office

Description du poste

About the role

Sulzer's Los Angeles Service Center (LASC) is hiring a Repair Coordinator to own the execution of pump repair jobs from order entry through final delivery. This is a central role that bridges Sales, the Shop, Engineering, Quality, and the customer - making sure scope, schedule, documentation, and communication stay aligned on every job in our backlog. You will manage a portfolio of active repair orders for centrifugal pumps (BB1–BB5, OH, VS) serving power generation, refining, water, and industrial customers across the Western U.S. The role is high-visibility, fast-paced, and well-supported by experienced Sales Reps, Shop Leads, and Engineering.

Key responsibilities

• Own assigned repair jobs end-to-end: order entry, scope confirmation, inspection reporting, repair execution tracking, final documentation, and on-time delivery.
• Build and issue technical proposals (inspection reports, repair quotes, supplementary scope) using the LASC standard template, in coordination with the assigned Sales Representative.
• Coordinate daily with Shop Leads and the Service Center Superintendent on job scheduling, resource allocation, parts availability, and execution priorities.
• Manage customer communication on job status, inspection findings, photos, scope changes, and revised delivery dates; schedule and confirm customer Witness and Hold Points.
• Maintain accurate job data in SAP — order status, milestones, hours, materials, costs, and delivery dates — and support backlog reviews and forecasting.
• Compile and harmonize inspection documentation: BOMs, dimensional reports, photo packages, NDE results, and final repair reports for customer delivery.
• Coordinate with Engineering on technical clarifications, non-standard repairs, and engineered solutions.
• Support Quality (ISO 9001) and EHS (ISO 14001 / 45001) procedures across the jobs you own; participate in nonconformity tracking and corrective actions when applicable.
• Coordinate logistics: inbound equipment receipt, parts procurement follow-up, and outbound shipping to the customer.

Required qualifications

• Minimum 3 years of experience in repair shop coordination, project coordination, customer service in industrial services, or a related operations role.
• Strong written and verbal communication skills in English; comfortable interfacing directly with industrial customers (procurement, reliability, and maintenance contacts).
• Working knowledge of mechanical equipment - pumps, compressors, motors, or other rotating equipment.
• Proficient in Microsoft Office (Excel, Word, Outlook); able to read and interpret mechanical drawings and BOMs.
• Strong organizational discipline: able to manage 15-30+ concurrent jobs at different stages without losing track of commitments.
• High school diploma or equivalent; technical or engineering education a strong plus.

Preferred qualifications

• Direct experience with centrifugal pumps or rotating equipment repair.
• Experience using SAP (order management, project systems, or service modules).
• Prior experience in an ISO 9001-certified repair shop or service center.
• Familiarity with API 610 / API 682 and customer specifications common in oil and gas, power, and water markets.

Reports to

Service Center Manager

Location

Santa Fe Springs, CA (on-site)

What we offer you

15 days of paid time off and 12 company-paid holidays 401k plan with a 6% match Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability Health savings account matching Motivating wellness program Employee Assistance Program Paid paternal leave Gym reimbursement

Equal Opportunity Statement

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

Company Information

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA. Sulzer is a leading engineering company with a proud heritage of innovation. By supporting water and energy security, enabling the energy transition and driving the use of circular technologies, we help our customers build a better world. With more than 13'000 employees and 160 world-class production facilities and service centers across the globe, we are a globally diverse team. We value the uniqueness of all our colleagues, and we appreciate the contributions that each of us makes to the company’s success. We prioritize your health and safety and are committed to offering a work environment in which you can thrive.