Receptionist - Pulmonology

Raleigh General Hospital; Beckley (WV); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) plan

Tuition assistance

Paid time off

Gym membership

Descripción de la vacante

Raleigh General Hospital seeks a Receptionist to coordinate patient scheduling for testing, procedures, and appointments, acting as a central liaison among patients, providers, and clinical teams. You will verify insurance authorizations and maintain accurate patient data to support efficient registration and billing.

In this role, you’ll ensure timely communication of appointment details and preparation instructions, while maintaining HIPAA compliance and high-quality patient service in a

Formación

• High school diploma or equivalent required; three years of directly related experience may be considered in lieu of education.
• Scheduling experience in a healthcare environment strongly preferred.
• Knowledge of medical terminology, insurance verification and billing processes preferred.
• Strong computer proficiency, including experience with scheduling or electronic health record (EHR) systems.
• Excellent organizational and time management skills, with the ability to prioritize in a fast-paced environment.
• Strong communication, customer service, and problem-solving skills.
• Detail-oriented with the ability to work independently, exercise sound judgment, and maintain accuracy under pressure.

Responsabilidades

• Coordinate patient scheduling for testing, procedures, consultations, and admissions, ensuring alignment with provider availability, facility capacity, and clinical priorities.
• Verify and obtain insurance authorizations and pre-certifications, accurately documenting approval details within scheduling and registration systems.
• Collect and maintain accurate patient demographic, insurance, and referral information to support efficient registration, billing, and continuity of care.
• Serve as a primary point of contact for incoming calls, providing professional assistance to patients, providers, and internal staff while addressing scheduling inquiries and concerns.
• Communicate appointment details, preparation instructions, and procedural requirements to patients and physician offices to ensure readiness for services.
• Maintain accurate records within electronic health record (EHR) and scheduling systems while ensuring compliance with HIPAA and patient confidentiality standards.
• Collaborate with physicians, nursing staff, and ancillary departments to coordinate urgent appointments, resolve scheduling conflicts, and promote efficient patient flow.

Conocimientos

Scheduling experience

Healthcare terminology

Insurance verification

EHR systems

Communication

Customer service

Problem solving

Educación

High school diploma or equivalent

Herramientas

Scheduling software

EHR software

Descripción del empleo

Your Experience Matters

Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the

Your Experience Matters

Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the Receptionist joining our team, you're embracing a vital mission dedicated to making communities healthier. The Receptionist plays a vital role in supporting the delivery of specialized Pulmonary care by coordinating patient appointments, diagnostic testing, procedures, and follow-up care while ensuring timely insurance verification and authorization. This position serves as a central liaison between patients, providers, and clinical teams, promoting efficient office operations and an exceptional patient experience throughout every stage of care. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of the patients and families we serve.

More About Our Team

Your lung health is about more than just breathing. Your lifestyle, environment, family history, and overall health can all play an important role in maintaining healthy lungs. Whether you have questions about your respiratory health, are experiencing breathing difficulties, or need help managing a chronic lung condition, our experienced team is here to help you find answers and the right care.

At Raleigh Pulmonology, we are committed to providing comprehensive, compassionate, patient-centered respiratory care right here in our community. From preventive screenings and diagnostic testing to specialized treatment options and ongoing management, our providers, nurses, and support staff work together to help you breathe easier and maintain better lung health.

How You'll Contribute

A Receptionist who excels in this role will:

• Coordinate patient scheduling for testing, procedures, consultations, and admissions, ensuring alignment with provider availability, facility capacity, and clinical priorities.
• Verify and obtain insurance authorizations and pre-certifications, accurately documenting approval details within scheduling and registration systems.
• Collect and maintain accurate patient demographic, insurance, and referral information to support efficient registration, billing, and continuity of care.
• Serve as a primary point of contact for incoming calls, providing professional assistance to patients, providers, and internal staff while addressing scheduling inquiries and concerns.
• Communicate appointment details, preparation instructions, and procedural requirements to patients and physician offices to ensure readiness for services.
• Maintain accurate records within electronic health record (EHR) and scheduling systems while ensuring compliance with HIPAA and patient confidentiality standards.
• Collaborate with physicians, nursing staff, and ancillary departments to coordinate urgent appointments, resolve scheduling conflicts, and promote efficient patient flow.

Schedule: Full time, Days (Monday-Friday, 8 AM-4:30 PM)

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
• Professional Development: Ongoing learning and career advancement opportunities.

What We're Looking For

• High school diploma or equivalent required; three years of directly related experience may be considered in lieu of education.
• Prior scheduling experience in a healthcare environment strongly preferred.
• Knowledge of medical terminology, insurance verification and billing processes preferred.
• Strong computer proficiency, including experience with scheduling or electronic health record (EHR) systems.
• Excellent organizational and time management skills, with the ability to prioritize in a fast-paced environment.
• Strong communication, customer service, and problem-solving skills.
• Detail-oriented with the ability to work independently, exercise sound judgment, and maintain accuracy under pressure.

More About Raleigh General Hospital

Raleigh General Hospital cares for nearly 13,000 patients each year and treats more than 50,000 patients in its emergency room. We are accredited by the Joint Commission, the nationally recognized accrediting agency for healthcare facilities. Raleigh General Hospital also offers instructional programs for nursing students as well as numerous allied health student extern programs.

EEOC Statement

"Raleigh General Hospital is an Equal Opportunity Employer. Raleigh General Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.