Receptionist - Heart & Health

Raleigh General Hospital; Beckley (WV); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Tuition assistance

401(k) with company match

Wellness programs

Job summary

Raleigh General Hospital in Beckley, WV is seeking a detail-oriented Receptionist to join our team. You will coordinate patient scheduling for testing, procedures, consultations, and admissions, verify insurance authorizations, and maintain accurate demographic and insurance data to support registration and billing.

As the primary contact for patients, you will answer calls, relay appointment details and prep instructions, ensure HIPAA compliance, and collaborate with physicians and staff to

Qualifications

• High school diploma or equivalent required; three years of directly related experience may be considered in lieu of education.

Responsibilities

• Coordinate patient scheduling for testing, procedures, consultations, and admissions, ensuring alignment with provider availability, facility capacity, and clinical priorities.
• Verify and obtain insurance authorizations and pre-certifications, accurately documenting approval details within scheduling and registration systems.
• Collect and maintain accurate patient demographic, insurance, and referral information to support efficient registration, billing, and continuity of care.
• Serve as a primary point of contact for incoming calls, providing professional assistance to patients, providers, and internal staff while addressing scheduling inquiries and concerns.
• Communicate appointment details, preparation instructions, and procedural requirements to patients and physician offices to ensure readiness for services.
• Maintain accurate records within electronic health record (EHR) and scheduling systems while ensuring compliance with HIPAA and patient confidentiality standards.
• Collaborate with physicians, nursing staff, and ancillary departments to coordinate urgent appointments, resolve scheduling conflicts, and promote efficient patient flow.],
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Skills

Customer service

Scheduling

Communication

Time management

Problem solving

Education

High school diploma

Tools

EHR software

Job description

Your Experience Matters

Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the

Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the Receptionist joining our team, you're embracing a vital mission dedicated to making communities healthier. The Receptionist plays a vital role in supporting the delivery of specialized Heart & Health care by coordinating patient appointments, diagnostic testing, procedures, and follow-up care while ensuring timely insurance verification and authorization. This position serves as a central liaison between patients, providers, and clinical teams, promoting efficient office operations and an exceptional patient experience throughout every stage of care. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of the patients and families we serve.

More About Our Team

Heart health is about more than just your heart. Blood pressure, cholesterol, family history, and other factors all play an important role in maintaining a healthy heart. Whether you have questions about your heart health, are concerned about potential risks, or need specialized cardiovascular care, our experienced team is here to help you take the next step.

As an accredited Chest Pain Center, Raleigh General Hospital is committed to providing comprehensive, compassionate heart and vascular care close to home. From preventive assessments and diagnostic services to advanced treatment options and rehabilitative programs, our physicians, nurses, and support staff work together to help you access the care you need and maintain a healthier heart for years to come.

How You'll Contribute

• Coordinate patient scheduling for testing, procedures, consultations, and admissions, ensuring alignment with provider availability, facility capacity, and clinical priorities.
• Verify and obtain insurance authorizations and pre-certifications, accurately documenting approval details within scheduling and registration systems.
• Collect and maintain accurate patient demographic, insurance, and referral information to support efficient registration, billing, and continuity of care.
• Serve as a primary point of contact for incoming calls, providing professional assistance to patients, providers, and internal staff while addressing scheduling inquiries and concerns.
• Communicate appointment details, preparation instructions, and procedural requirements to patients and physician offices to ensure readiness for services.
• Maintain accurate records within electronic health record (EHR) and scheduling systems while ensuring compliance with HIPAA and patient confidentiality standards.
• Collaborate with physicians, nursing staff, and ancillary departments to coordinate urgent appointments, resolve scheduling conflicts, and promote efficient patient flow.

Schedule: Full time, Days (Monday-Friday, 8 AM-4:30 PM)

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
• Professional Development: Ongoing learning and career advancement opportunities.

What We're Looking For

• High school diploma or equivalent required; three years of directly related experience may be considered in lieu of education.
• Prior scheduling experience in a healthcare environment strongly preferred.
• Knowledge of medical terminology, insurance verification, and billing processes preferred.
• Strong computer proficiency, including experience with scheduling or electronic health record (EHR) systems.
• Excellent organizational and time management skills, with the ability to prioritize in a fast-paced environment.
• Strong communication, customer service, and problem-solving skills.
• Detail-oriented with the ability to work independently, exercise sound judgment, and maintain accuracy under pressure.

More About Raleigh General Hospital

Raleigh General Hospital cares for nearly 13,000 patients each year and treats more than 50,000 patients in its emergency room. We are accredited by the Joint Commission, the nationally recognized accrediting agency for healthcare facilities. Raleigh General Hospital also offers instructional programs for nursing students as well as numerous allied health student extern programs.

EEOC Statement

"Raleigh General Hospital is an Equal Opportunity Employer. Raleigh General Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.