Pulmonary Clinic Front Office Associate

Mass General Brigham; Kentucky; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Robust retirement savings program

Generous paid time off

Tuition assistance and professional发展

Job summary

Mass General Brigham is seeking a full-time Clinic/Practice Assistant to support our Pulmonary practice, Monday through Friday, 7:45 am to 5:30 pm, onsite at 55 Highland Avenue.

In this front-office role you will welcome patients, manage appointments, answer calls, process forms, and collaborate with care teams to deliver a positive patient experience.

Ideal candidates have a high school diploma, 2–3 years of office experience, strong communication, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant certification preferred.
• Proficiency with Microsoft Office applications and comfort using standard office technology.
• Knowledge of office operations and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to manage phone systems, handle non-routine calls, and resolve routine issues appropriately.
• Strong written and verbal communication skills, including the ability to compose clear messages and take complete, accurate notes.
• Excellent organization and time management skills with the ability to manage multiple tasks, follow established protocols, and work effectively within systems.

Responsibilities

• Welcome and assist patients during check-in and check-out.
• Schedule appointments and manage daily provider schedules.
• Answer phone calls and route inquiries.
• Process documents, billing forms, and copayments as needed.
• Request patient records and lab results for care team.
• Handle messages related to prior authorizations, prescriptions, and test results.
• Open and distribute mail and faxes; type forms and memos.
• Support scheduling, registration, and billing systems; provide training as needed.
• Assist with complex scheduling workflows based on department needs.

Skills

Communication skills

Time management

Organizational skills

Office experience

Education

High school diploma or equivalent

Certified Medical Administrative Assistant certification (preferred)

Tools

Microsoft Office

Job description

Mass General Brigham is seeking a full-time Clinic/Practice Assistant to support our Pulmonary practice, Monday through Friday, 7:45 am to 5:30 pm, onsite at 55 Highland Avenue.

In this front-office role you will welcome patients, manage appointments, answer calls, process forms, and collaborate with care teams to deliver a positive patient experience.

Ideal candidates have a high school diploma, 2–3 years of office experience, strong communication, and proficiency with Microsoft Office.