Public Works Dispatch Specialist

City of Galveston; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Galveston is seeking a dispatcher for the Public Works Department. You will handle inbound calls, classify requests, and dispatch the appropriate division to respond to residents on a daily basis.

This role requires strong communication, data entry accuracy, and the ability to multitask in a municipal office environment. Work is performed on-site with potential for emergency operations support as needed.

Qualifications

• High School diploma or equivalent required.
• Three years of experience, including one year in dispatch operations or related field.
• Equivalent education and experience combinations may be considered.

Responsibilities

• Answer incoming calls and determine service needs.
• Dispatch appropriate division to address requests.
• Enter and maintain service request data in the system.
• Follow up with residents and maintain confidential records.

Skills

Call handling

Customer service

Data entry accuracy

Multitasking

Written and verbal communication

Education

High School diploma or equivalent

Tools

Call center software

Job description

The City of Galveston is seeking a dispatcher for the Public Works Department. You will handle inbound calls, classify requests, and dispatch the appropriate division to respond to residents on a daily basis.

This role requires strong communication, data entry accuracy, and the ability to multitask in a municipal office environment. Work is performed on-site with potential for emergency operations support as needed.