Public Works Dispatcher & Customer Service Agent

City of Galveston; United States; On-site; USD 38,000 - 46,000; Full time

Job summary

City of Galveston is seeking a dispatcher for Public Works to act as a communication agent on assigned shifts, handling service requests and dispatching the correct division. The role involves data entry, record-keeping, and ensuring courteous interaction with residents and staff.

Requirements include a high school diploma and at least three years of experience, with one year in dispatch. A Texas driver’s license is preferred and confidentiality is essential.

Qualifications

• High School diploma or equivalent is required.
• Three years of experience with at least one year in dispatch operations.
• Ability to learn city-specific software and processes.

Responsibilities

• Answer incoming calls, assess service requests, and enter into the work order system.
• Dispatch appropriate division to address requests and follow up with residents as needed.
• Maintain accurate data entries and records for all service requests.

Skills

Customer service

Data entry

Time management

Multitasking

Communication skills

Records maintenance

Diplomacy

Education

High School diploma or equivalent

Tools

Call center software

Job description

City of Galveston is seeking a dispatcher for Public Works to act as a communication agent on assigned shifts, handling service requests and dispatching the correct division. The role involves data entry, record-keeping, and ensuring courteous interaction with residents and staff.

Requirements include a high school diploma and at least three years of experience, with one year in dispatch. A Texas driver’s license is preferred and confidentiality is essential.