Emergency Communications Dispatcher Trainee

City of Galveston; United States; On-site; USD 40,000 - 50,000; Full time

Job summary

The City of Galveston is seeking a Police Department Technical Support position to manage emergency and non-emergency calls, train employees, and maintain city safety.

This role involves operating communication systems, monitoring data systems, and ensuring compliance with departmental protocols. Applicants should have a high school diploma and experience in related areas. Certifications required after hiring. The position is vital for city operations and requires strong communication and judgment skills.

Qualifications

• High school diploma or equivalent required.
• Ability to pass CritiCall computerized testing.
• Six months to one year of related experience preferred.

Responsibilities

• Answer incoming Emergency 911 calls and provide lifesaving instructions.
• Dispatch information using computer-aided dispatch systems.
• Train new and existing employees.

Skills

Diplomacy

Judgment

Effective communication

Customer service

Education

High school diploma or equivalent

Tools

Computer-aided dispatch system

TCIC/NCIC Systems

Word processing software

Spreadsheet software

Job description

The City of Galveston is seeking a Police Department Technical Support position to manage emergency and non-emergency calls, train employees, and maintain city safety.

This role involves operating communication systems, monitoring data systems, and ensuring compliance with departmental protocols. Applicants should have a high school diploma and experience in related areas. Certifications required after hiring. The position is vital for city operations and requires strong communication and judgment skills.