Public Utility Billing Specialist – Customer Care

City of Boise; Boise (ID); On-site; USD 48,000 - 62,000; Full time

Job summary

The City of Boise is hiring a Utility Services Specialist to join our Utility Billing team. You will assist utility customers with questions, account setup, payments, and billing issue resolution in a fast-paced, team-oriented environment.

Applicants should have a high school diploma or equivalent and 3 years in call center, billing, or customer service work. This role offers meaningful public service and opportunities to grow skills in billing and customer relations.

Qualifications

• High school diploma or equivalent with 3 years in call center, utility billing, or customer service.
• Experience handling billing questions, payments, and account setups.
• Strong communication and problem-solving skills required.

Responsibilities

• Answer questions and assist utility customers with accounts and billing.
• Open new utility accounts and collect deposits and payments.
• Process payments and set up payment arrangements.
• Resolve billing issues and update customer information.
• Maintain records and ensure accurate account maintenance.

Skills

Customer service

Communication

Problem solving

Attention to detail

Call center experience

Education

High school diploma or equivalent

Job description

The City of Boise is hiring a Utility Services Specialist to join our Utility Billing team. You will assist utility customers with questions, account setup, payments, and billing issue resolution in a fast-paced, team-oriented environment.

Applicants should have a high school diploma or equivalent and 3 years in call center, billing, or customer service work. This role offers meaningful public service and opportunities to grow skills in billing and customer relations.