Utility Services Agent - Billing & Public Works

City of Surprise, AZ; Surprise (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Surprise, AZ seeks incumbents to provide customer service for utility billing, public works requests, and other city services in a high-volume environment. You will process service orders, explain city policies, and perform data entry, reporting, and basic QA.

Candidates should have a high school diploma or GED and at least two years of customer service experience, ideally in a call center setting. Selection includes a post-offer background screening.

Qualifications

• Requires strong customer service skills and ability to manage high volume of inquiries.
• Proficiency in data entry, accuracy, and basic data analysis is expected.
• Experience in a high-volume call center preferred but not required.

Responsibilities

• Assist residents, staff and the public with utility billing and city services.
• Process and create service orders; explain ordinances, policies and procedures.
• Perform data entry, analyze billing data, compile reports, and conduct basic QA.

Skills

Customer service

Data entry

Call center

Research

Education

High school diploma or GED

Job description

The City of Surprise, AZ seeks incumbents to provide customer service for utility billing, public works requests, and other city services in a high-volume environment. You will process service orders, explain city policies, and perform data entry, reporting, and basic QA.

Candidates should have a high school diploma or GED and at least two years of customer service experience, ideally in a call center setting. Selection includes a post-offer background screening.