Public Utilities Customer Care Specialist

City of Mes; Mesa (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

The City of Mesa seeks a Customer Care Office Specialist I to handle public interactions in person, process service requests, and manage payments for utility accounts. They will determine available services and update account details while ensuring accuracy and security.

Ideal candidates will have a high school diploma or GED and at least four years of cashier or teller work with strong public contact. Preference for bilingual English/Spanish and utility experience.

Qualifications

• High school diploma or GED required.
• 4 years of full-time cashier or teller experience.
• Experience involving public contact, bookkeeping, or accounting.

Responsibilities

• Process service requests and collect payments.
• Balance cash drawers and deposit revenue.
• Assist customers with inquiries and complaints.
• Explain City policies and verify documents.

Skills

Public customer service

Cashier/teller experience

Public contact

Education

High school diploma or GED

Job description

The City of Mesa seeks a Customer Care Office Specialist I to handle public interactions in person, process service requests, and manage payments for utility accounts. They will determine available services and update account details while ensuring accuracy and security.

Ideal candidates will have a high school diploma or GED and at least four years of cashier or teller work with strong public contact. Preference for bilingual English/Spanish and utility experience.