Customer Care Specialist

City of Temple; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Temple is seeking a Customer Service/Accounts Receivable Clerk to handle routine AR transactions and general office duties. You will provide accurate information and professional assistance to customers, research and resolve account issues, and analyze customer accounts and reports.

The role requires a high school diploma, at least two years of experience in a professional office with customer service, and the ability to pass a typing test.

Qualifications

• Two (2) years of experience in professional office environment providing customer service.
• Ability to successfully pass a typing test.

Responsibilities

• Establishes, maintains, and closes utility accounts to include processing account changes and creating work orders
• Receives cash, checks, and credit card payments
• Posts utility payments, deposits, and other accounts receivables
• Balances all monies and payments received daily
• Assists customers, internal and external, with general questions and account inquiries, via email, in person and on the phone
• Assists other Customer Care Specialists as needed
• Assists with special projects, reports, or assignments when required to ensure customer accounts are maintained and billed accurately
• Follows policy, procedures, and safety guidelines
• Performs other duties as assigned

Skills

Customer service

Typing

Education

High School diploma or equivalent

Job description

Summary

Responsible for performing routine accounts receivable transactions and general office duties. Performs financial related work and analysis as required. Provides accurate information and professional assistance to customers. Research, documents, and resolves customer account issues and concerns. Analyzes customer accounts and reports.

Essential Duties And Responsibilities

• Establishes, maintains, and closes utility accounts to include processing account changes and creating work orders
• Receives cash, checks, and credit card payments
• Posts utility payments, deposits, and other accounts receivables
• Balances all monies and payments received daily
• Assists customers, internal and external, with general questions and account inquiries, via email, in person and on the phone
• Assists other Customer Care Specialists as needed
• Assists with special projects, reports, or assignments when required to ensure customer accounts are maintained and billed accurately
• Follows policy, procedures, and safety guidelines
• Performs other duties as assigned

Minimum Qualifications

• High School diploma or equivalent
• Two (2) years of experience in professional office environment providing customer service
• Ability to successfully pass a typing test

Preferred Qualifications

• Experience in utility billing customer service in municipal government environment
• Experience in banking