Utility Customer Care Specialist

Amarillo; Amarillo, Northern (TX, KY); Hybrid; USD 19,000 - 22,000; Full time

Job summary

City of Amarillo seeks a Customer Service Representative to assist utility customers by telephone, in person, email, and chat. You will handle account setup, transfers, closings, and related requests using Tyler Munis, InContact, and Edocs, while providing courteous, accurate service.

Under supervision, you will manage contracts, meter sets, name changes, inquiries, and problem resolution with a focus on efficiency and customer satisfaction. Monday–Friday hours apply.

Qualifications

• High school diploma or equivalent required.
• Ability to communicate clearly and courteously with customers.
• Competence with basic office software and multiple programs.
• Ability to manage multiple tasks and access/customer data efficiently.

Responsibilities

• Assist customers establishing, transferring, or closing service.
• Prepare, analyze, and distribute contracts for new service.
• Process builder requests for new meter sets.
• Handle name changes due to life events.
• Respond to inquiries via phone, Internet, email, or mail.
• Document updates to ensure satisfaction and productivity.
• Instruct customers on filling out requests and verify information.
• Research and resolve trouble issues.
• Evaluate options to resolve problems and ensure first-contact resolution.
• Dispatch service orders to field staff and safeguard info against identity theft.

Skills

Communication skills

Multi-tasking

Strong organizational skills

Courteous interpersonal interactions

Education

High School Diploma or equivalent

Tools

Tyler Munis Billing Software

InContact

Edocs

Job description

City of Amarillo seeks a Customer Service Representative to assist utility customers by telephone, in person, email, and chat. You will handle account setup, transfers, closings, and related requests using Tyler Munis, InContact, and Edocs, while providing courteous, accurate service.

Under supervision, you will manage contracts, meter sets, name changes, inquiries, and problem resolution with a focus on efficiency and customer satisfaction. Monday–Friday hours apply.