Public Utilities Customer Care Specialist I

City of Mesa; Mesa (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Mesa is seeking a Customer Care Office Specialist I to handle public-facing tasks, process payments for utility accounts, and provide accurate information on rates and services. This role requires strong cash handling, customer service, and data-entry skills, with potential bilingual responsibilities in English and Spanish.

Ideal candidates will have a high school diploma or GED and relevant cashier/teller experience, with a preference for those with public utility exposure and

Qualifications

• High school diploma or GED required.
• Four years full-time cashier/teller experience or two years cashier/teller plus two years public contact/bookkeeping/accounting experience.
• Public utility experience and bilingual skills preferred.

Responsibilities

• Process service requests and apply payments for utility accounts.
• Balance cash drawers and deposit revenue.
• Assist customers with inquiries and complaints.
• Verify lease agreements and identifications for accuracy to prevent fraud.
• Investigate delinquent accounts and arrange payments or refer to Credit Services.
• Educate customers on pricing of utility rates and conservation tips.
• Update customer accounts with changes to address and due dates.

Skills

Cash handling

Customer service

Public contact

Bilingual EN/ES

Data entry

Accounting basics

Education

High school diploma or GED

Job description

The City of Mesa is seeking a Customer Care Office Specialist I to handle public-facing tasks, process payments for utility accounts, and provide accurate information on rates and services. This role requires strong cash handling, customer service, and data-entry skills, with potential bilingual responsibilities in English and Spanish.

Ideal candidates will have a high school diploma or GED and relevant cashier/teller experience, with a preference for those with public utility exposure and