Public Utility Billing & Customer Care Specialist

City of Boise; Boise (ID); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

ZERO premium medical coverage option

PERSI retirement benefits

10 hours vacation per month

12 paid holidays

8 hours sick leave per month

10 weeks Parental Leave

Tuition reimbursement

Free local bus pass

Basic Life and Long Term Disability

Job summary

City of Boise seeks a Utility Services Specialist to join the Utility Billing team. You will assist utility customers by answering questions, setting up accounts, processing payments, and resolving billing issues in a fast-paced environment.

This is a full-time, Limited Duration position anticipated to last up to two years with City benefits. Experience in retail, food service, call centers, or front-line customer support is valued as transferable skills for serving the Boise community.

Qualifications

• High school diploma or equivalent and three years of experience in a call center, utility billing, or customer service environment.
• Associate's degree preferred in accounting, business administration, or related field.

Responsibilities

• Responds to customer inquiries via telephone, email or face-to-face meetings and updates customer information.
• Opens new utility accounts and collects deposits and payments; establishes payment arrangements for delinquent accounts.
• Performs account maintenance, audits annual updates, and researches discrepancies to ensure accurate billing.
• Locates delinquent debtors, negotiates payment arrangements, and monitors compliance with agreements.
• Documents all account activity and maintains records of collections and status of accounts.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

High school diploma or equivalent

Associate's degree in accounting, business administration or related field

Tools

Billing software

General office software

Job description

City of Boise seeks a Utility Services Specialist to join the Utility Billing team. You will assist utility customers by answering questions, setting up accounts, processing payments, and resolving billing issues in a fast-paced environment.

This is a full-time, Limited Duration position anticipated to last up to two years with City benefits. Experience in retail, food service, call centers, or front-line customer support is valued as transferable skills for serving the Boise community.