Utility Billing & Customer Service Specialist

City-of-Boise,-Id; Boise (ID); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Zero premium medical

PERSI + 401(k) match

Vacation & holidays

Parental Leave

WellBeing incentive

Tuition reimbursement

Free bus pass

Life & disability insurance

Job summary

The City of Boise is hiring a Utility Services Specialist to join our Utility Billing team. If you have experience in customer service and can assist utility customers with accounts, payments, and billing issues, this role offers meaningful public service in a supportive environment.

This full-time, Limited Duration position is anticipated to last up to two years and includes City benefits such as zero premium medical coverage, retirement benefits, paid time off, and other perks.

Qualifications

• High school diploma or equivalent and three years of experience in a call center, utility billing, or customer service environment.

Responsibilities

• Responds to customer inquiries via telephone, email or in-person meetings regarding accounts and updates customer information.
• Opens new utility accounts and collects deposits and payments; establishes payment arrangements.
• Adjusts customer accounts, researches discrepancies and ensures accurate billing; audits water usage updates.
• Locates delinquent debtors, negotiates payment arrangements and monitors compliance with agreements.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Education

High school diploma or equivalent

Associate's degree preferred

Job description

The City of Boise is hiring a Utility Services Specialist to join our Utility Billing team. If you have experience in customer service and can assist utility customers with accounts, payments, and billing issues, this role offers meaningful public service in a supportive environment.

This full-time, Limited Duration position is anticipated to last up to two years and includes City benefits such as zero premium medical coverage, retirement benefits, paid time off, and other perks.